Sales & Marketing Representative

Arrow Electronics•US-MA-Massachusetts (Remote Employees), MA

2d•$29 - $35•Remote

About The Position

The Sales & Marketing Representative will manage account relationships by providing strategic service and support to an assigned customer base. The role aims to maximize margins, gain market share, and drive value-added solution selling. This position involves working with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time delivery, provide engineering support, and troubleshoot customer problems. The representative will act as a key liaison between suppliers and customers to build long-term business partnerships. The role is responsible for Sales Excellence through the development and management of customer strategy in an assigned account territory, requiring thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, and CARES. It involves selling and capturing opportunities through Synergistic products, Reverse Logistics, GBC, and ITAD. The representative will sell and drive Solutions Selling within the approved account level strategy and must possess knowledge of the competitive landscape to make informed sales decisions. Additionally, the role is responsible for ongoing Sales Support activities for the Order to Invoice process, owning the customer interface for backend Quality processes (corrective actions, Field Quality Reports), and maintaining the Perfect Order Index (POI) and inventory integrity to minimize write-offs/bill backs. The representative will also manage the customer interface for Credit & Financial Information and coordinate available resources and support functions. As the owner of the overall customer Quote to Order sales objectives, this role involves setting strategy for the quote process, coordinating resources and processing of customer quotations, validating EOL and item class changes, negotiating pricing and quote markups, and notifying customers of price increases.

Requirements

Requires in-depth knowledge and experience.
Solves complex problems; takes a new perspective using existing solutions.
Works independently; receives minimal guidance.
Acts as a resource for colleagues with less experience.
Contributes to process improvements.
Typically resolves problems using existing solutions.
Provides informal guidance to junior staff.
Works with minimal guidance.
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

Nice To Haves

Represents the level at which career may stabilize for many years or even until retirement

Responsibilities

Manage account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.
Function as key liaison between suppliers and customers to build and establish long-term business partnerships.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
Manage supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System).
Sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).
Sell and drive Solutions Selling within the approved account level strategy.
Make sales decisions based on knowledge of the competitive landscape in the market.
Responsible for on-going Sales Support activities for the Order to Invoice process.
Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
Set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
Validate EOL and item class change (NCNR).
Negotiate pricing and Quote mark up (owns strategy and application).
Notify customer of all/any price increases.