Sales & Marketing Coordinator

Southall • Franklin, TN

5d • Onsite

About The Position

The Sales & Marketing Support Coordinator serves as the operational hub for the Sales & Marketing department, providing leadership over sales support, lead management, CRM administration, marketing coordination, operational processes, and departmental workflow. This role ensures seamless execution of the sales cycle�from lead intake through turnover�while supporting marketing initiatives, travel advisor engagement, client communications, and revenue-generating programs.

Requirements

• Strong administrative experience is required.

Nice To Haves

• Previous experience in a luxury hotel or resort environment is preferred.
• Previous sales and/or events experience is highly preferred.

Responsibilities

• Support the daily operations of the Sales & Marketing department, including lead management, reporting, scheduling, and administrative coordination.
• Manage incoming sales inquiries and assist with maintaining accurate opportunity and client information.
• Support Sales Managers and leadership with proposals, client communications, and departmental projects.
• Coordinate client site visits, itineraries, VIP experiences, and special requests to ensure exceptional guest experiences.
• Maintain accurate CRM records, including accounts, opportunities, contracts, and client information.
• Serve as a departmental resource for sales systems, including troubleshooting and process support.
• Identify opportunities to improve workflows, automation, and operational efficiency.
• Assist with the coordination and execution of sales and marketing initiatives, including collateral, promotional materials, client gifts, and sales assets.
• Support trade shows, sales missions, client events, and familiarization (FAM) trips.
• Coordinate VIP, influencer, PR, and travel advisor experiences, including reservations, amenities, and property arrangements.
• Support departmental invoicing processes, expense tracking, and financial documentation.
• Partner with Finance to ensure accurate coding, approvals, and timely processing of invoices and expenses.
• Maintain organized records related to departmental spending and operational activities.
• Create and maintain departmental procedures, training materials, and workflow documentation.
• Support onboarding and training of new team members on systems and processes.
• Identify opportunities to improve communication, consistency, and departmental efficiency.
• Partner closely with Sales, Events, Marketing, Operations, and Finance teams to support department goals.
• Provide backup support and quality checks for lead management processes.
• Perform other duties as assigned.

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed