Sales & Marketing Coordinator

Pyramid Global Hospitality•Captiva, FL

12d•$24 - $25•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly engaging, customer-focused Sales & Marketing Coordinator to support their Sales and Marketing teams in driving revenue, strengthening brand presence, and delivering exceptional service to clients and guests at the South Seas resort on Captiva Island, Florida. This role is vital in supporting a high-performing Sales team by ensuring they have the necessary tools, information, resources, and administrative support. The position collaborates with Sales, Marketing, Catering, and Operations to manage leads, execute promotional efforts, handle client communications, support special events, and provide administrative coordination that boosts resort revenue and visibility. It's an ideal role for a highly organized, proactive hospitality professional who enjoys guest engagement, supporting sales and marketing initiatives, and creating memorable pre-arrival and on-property experiences in a fast-paced resort environment.

Requirements

1–3 years of experience in hospitality, sales, marketing, events, or administrative support.
Exceptional organizational and multitasking skills.
Strong written and verbal communication abilities.
Proficiency in Microsoft Word, Excel, and Outlook.
Professional demeanor with strong client-facing skills.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business demands and event activity.

Nice To Haves

1 year or more of experience in a full-service hotel or resort environment preferred.
Experience with CRM systems and hotel sales platforms such as CI/TY, FSPMS, or similar systems preferred.

Responsibilities

Support the Sales team with lead entry, inquiry follow-up, proposal and contract preparation, and client correspondence.
Answer incoming calls, qualify inquiries, respond to general questions, and route or schedule follow-up with Sales and Catering leaders as appropriate.
Assist with group, leisure, and catering sales administration, including contracts, reports, rooming lists, VIP requests, amenities, deposits, and supporting documentation.
Support event planning and execution through BEOs, resume documents, event orders, detailing materials, and participation in pre-convention, resume, and planning meetings.
Coordinate site inspections, client visits, and familiarization tours, including itineraries, materials, and on-property logistics.
Support turnover communication between Sales, Catering, Conference Services, and Operations to ensure accurate execution of booked events.
Coordinate sales materials, presentation decks, site visit preparation, and collateral for prospecting efforts.
Help manage CRM data, account activity, and daily or monthly sales reports, recaps, pace, and production updates to support lead management and team communication.
Assist with marketing campaigns, promotions, email communications, and social media coordination.
Help maintain current sales and marketing collateral, promotional materials, and content calendars.
Support brand standards by coordinating collateral orders, updating materials, and ensuring consistency across channels.
Maintain accurate files, CRM records, departmental databases, and updated sales systems while assisting with incoming inquiries and calls.
Assemble sales kits, maintain collateral and supply inventory, and coordinate office supply and collateral orders to support daily department operations.
Assist with reporting, forecasting, budget tracking, event actuals, and other departmental administrative needs.
Respond to client and internal requests in a timely and professional manner and coordinate with vendors, partners, and internal departments to support sales and marketing initiatives.