Sales & Marketing Coordinator / Sales Operations

Parker Flavors

19d•Onsite

About The Position

This position is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales & Marketing Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.

Requirements

Bachelor’s degree preferred (technical or business degrees is ideal)
2 or more years in manufacturing environment (food or flavor manufacturing preferred)
2 or more years in customer service in a business-to-business environment (sales & marketing preferred)
Proficient in QuickBooks (Enterprise preferred) or other MRP software
Familiarity with CRM systems
Experience using MailChimp or similar marketing campaign platforms
Experience or training in Safe Quality Food (SQF) quality regulations
Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
Competency in Microsoft Office suite (SharePoint platform preferred)
Perform calculations quickly and accurately
Conduct oneself in a professional manner
Author SOPs and document processes

Responsibilities

Onboard new customers utilizing customer service processes and procedures
Manage (receive, accurately enter, and confirm) purchase orders (POs)
Communicate with customers regarding the status of POs
Maintain order board to oversee order timelines and effectively communicate updates
Coordinate with Production for timely processing and shipment of orders
Process invoices for UPS and prepaid credit card payments
Field and resolve customer concerns and feedback
Enter leads into Customer Relationship Management (CRM) system
Engage customer accounts to maintain relationships and support sales growth
Prepare and coordinate samples shipments to customers
Facilitate and document price quotations as needed from sales team
Generate monthly sales reports and presentations
Assist with marketing materials and trade show logistics
Support travel planning for Sales team and CEO
Greet visitors
Answer phone, screen and direct calls, & sort mail as necessary
Maintain order/tidiness in front office
Order office supplies as needed
Assist with corporate events
Support continuous improvements to enhance processes, increase efficiency, and reduce waste
Perform other related duties assigned by management