Sales & Marketing Account Manager

Guardian Pharmacy • Lexington, KY

1d • Onsite

About The Position

Guardian Pharmacy of Kentucky, a member of the Guardian family of pharmacies, is seeking a Sales & Marketing Account Manager to join their rapidly growing team in Lexington, KY. As one of the nation’s largest and most innovative long-term care pharmacy services providers, Guardian Pharmacy focuses on delivering customized medication management solutions to healthcare organizations serving seniors and individuals with complex care needs. The core mission is to reimagine medication management and transform care through tech-enabled pharmacy services and a dedicated team. This role is a key member of the local management team, assisting in achieving budget through sales to new clients and increasing sales to existing clients. The Account Manager will collaborate with the President, Director, Sales & Marketing, and Director, Finance & Admin to evaluate the potential profitability of new business. A critical aspect of the role is building positive working relationships with all clients, resolving issues, advising on regulatory matters, and providing training to client staff as needed. The company offers an opportunity to learn and grow in a fast-paced, diverse, and inclusive environment.

Requirements

• High School Diploma or GED required
• Valid driver’s license and clean driving record
• Excellent customer relations skills and ability to build strong customer relationships
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Nice To Haves

• Bachelor’s degree preferred
• Nursing/healthcare background preferred
• Pharmacy Technician license/certification/registration (per state requirement) preferred
• National Certification preferred (PTCB)
• Experience in sales and/or account management preferred
• Salesforce or similar CRM experience a plus
• Knowledge of LTC or pharmacy industry

Responsibilities

• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution
• Maintain customer relationships and perform as an “expert” advisor to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
• Responsible for the training of new facility staff during start up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Provide consulting services to customers to assist in compliance
• Provide in-service training to customer staff as needed
• Participate in marketing efforts to potential customers
• Actively participate in local association meetings related to assisted living/long term care facilities
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
• Other essential functions and duties may be assigned as needed

Benefits

• Competitive pay
• 401(k) with company match
• Medical, Dental and Vision (Full-Time employees working 30+ hours/week only)
• Health Savings Accounts and Flexible Spending Accounts (Full-Time employees working 30+ hours/week only)
• Company-paid Basic Life and Accidental Death & Dismemberment (Full-Time employees working 30+ hours/week only)
• Company-paid Long-Term Disability and optional Short-Term Disability (Full-Time employees working 30+ hours/week only)
• Voluntary Employee and Dependent Life, Accident and Critical Illness (Full-Time employees working 30+ hours/week only)
• Dependent Care Flexible Spending Accounts (Full-Time employees working 30+ hours/week only)
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Paid holidays and sick days
• Generous vacation benefits based on years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED