Sales Market Security Manager

H&M Group•Toronto, ON

15h•Hybrid

About The Position

As a Sales Market Security Manager, your main focus will be to develop, implement, and oversee the security service areas for the sales market across our stores and offices. Lead a team of security professionals and specialists accountable for ensuring the protection of our people, reputation, and assets creating a secure, safe and ethical environment. This hybrid role reports into our General Manager Canada and is based out of our Toronto, CA Support Office. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities Lead, inspire and mentor a team of security professionals and specialists focusing on loss prevention, health & safety, asset protection, security risks management and compliance. Support talent development through coaching, training and performance management. Foster strong cross-functional collaboration with all Sales Market roles (Operations, Human Resources, Legal, IT, Construction, Facilities, Logistics, Accounting, Supply Chain and many others) Promote a culture of integrity, accountability and continuous improvement Set function goals, budgets and KPIs adapted to country and sales market risk landscape and set actions to meet them Enhance leadership visibility and support security awareness at all levels within the sales market Serve as a senior escalation point for potential misconduct, fraud, investigations and policy breaches Coordinate scenario planning, crisis simulation exercises and cross-functional response activation Manage Security standards, strategies, compliance programs Lead the loss prevention strategy and oversee implementation. Set goals, monitor KPIs, and ensure measures are in place to reduce shrinkage across all channels Ensure that sales market teams are trained and aligned on loss prevention best practices Oversee the security systems roadmap; ensure technologies are effectively deployed, maintained and evaluated for continuous improvement Identify technological gaps and drive innovation in the security ecosystem to improve safety and efficiency Oversee the health & safety strategy across the sales market, ensuring compliance with legal requirements and guidelines Guide H&S team members in driving safety culture, training, incident reporting and preventive measures Provide leadership during audits, inspections and compliance reviews Champion a culture of continuous improvement, responsibility and collaboration Act as a subject-matter expert to support strategic decisions related to risk, safety and brand protection Maintain full ownership and oversight of all Security financials within the Sales Market, including budgets, forecasting, investments, invoice management, accruals, and the overall lifecycle of budget related activities to ensure financial accuracy and operational efficiency. Lead and drive the Sales Market Loss Prevention strategy by proactively identifying shrink trends, mitigating losses, and partnering with cross functional teams to implement effective actions that reduce risk and improve overall profitability. Maintain full responsibility for Security vendor management, including the tender process, vendor selection, contract negotiations, performance management, and compliance with H&M Global guidelines and service expectations, while ensuring all contracts remain active, updated, and renewed before expiration. Ensure all insurance policies are properly established, maintained, renewed, and paid on time to secure appropriate coverage and minimize organizational risk exposure.

Requirements

Bachelor’s degree in Security Management, Criminal Justice, Risk Management, Business Administration or related field
Proven experience (3+ years) in retail security, loss prevention or physical security management—preferably in multinational or large-scale retail company
Strong knowledge of retail operations, security technologies, risk assessment methods and investigative procedures
Solid understanding of health & safety legislation and crisis response protocols
Strong leadership, stakeholder management and communication skills
High integrity, confidentiality and strong ethical judgment
Analytical thinker with the ability to interpret data and translate insights into actionable plans.
Ability to work under pressure, manage crises and make timely decisions
Excellent organizational and project-management abilities
Fluent in English; additional languages are an advantage

Nice To Haves

Professional certifications preferred (e.g., CPP, PSP, CPO, IOSH/NEBOSH Safety Certification)

Responsibilities

Lead, inspire and mentor a team of security professionals and specialists focusing on loss prevention, health & safety, asset protection, security risks management and compliance.
Support talent development through coaching, training and performance management.
Foster strong cross-functional collaboration with all Sales Market roles (Operations, Human Resources, Legal, IT, Construction, Facilities, Logistics, Accounting, Supply Chain and many others)
Promote a culture of integrity, accountability and continuous improvement
Set function goals, budgets and KPIs adapted to country and sales market risk landscape and set actions to meet them
Enhance leadership visibility and support security awareness at all levels within the sales market
Serve as a senior escalation point for potential misconduct, fraud, investigations and policy breaches
Coordinate scenario planning, crisis simulation exercises and cross-functional response activation
Manage Security standards, strategies, compliance programs
Lead the loss prevention strategy and oversee implementation. Set goals, monitor KPIs, and ensure measures are in place to reduce shrinkage across all channels
Ensure that sales market teams are trained and aligned on loss prevention best practices
Oversee the security systems roadmap; ensure technologies are effectively deployed, maintained and evaluated for continuous improvement
Identify technological gaps and drive innovation in the security ecosystem to improve safety and efficiency
Oversee the health & safety strategy across the sales market, ensuring compliance with legal requirements and guidelines
Guide H&S team members in driving safety culture, training, incident reporting and preventive measures
Provide leadership during audits, inspections and compliance reviews
Champion a culture of continuous improvement, responsibility and collaboration
Act as a subject-matter expert to support strategic decisions related to risk, safety and brand protection
Maintain full ownership and oversight of all Security financials within the Sales Market, including budgets, forecasting, investments, invoice management, accruals, and the overall lifecycle of budget related activities to ensure financial accuracy and operational efficiency.
Lead and drive the Sales Market Loss Prevention strategy by proactively identifying shrink trends, mitigating losses, and partnering with cross functional teams to implement effective actions that reduce risk and improve overall profitability.
Maintain full responsibility for Security vendor management, including the tender process, vendor selection, contract negotiations, performance management, and compliance with H&M Global guidelines and service expectations, while ensuring all contracts remain active, updated, and renewed before expiration.
Ensure all insurance policies are properly established, maintained, renewed, and paid on time to secure appropriate coverage and minimize organizational risk exposure.