CCH Sales Manager

CONA Services•Charlotte, NC

4d•Onsite

About The Position

The CCH Sales Manager (CCHSM/HSM) drives sales performance and development of their direct reports, influencing Market Unit/RSA Sales activity within the Customer Connection Hub to meet or exceed targeted goals in revenue, DNGP, and marketing execution. The CCHSM/HSM serves as a point of contact for business partners and stakeholders, to manage teammates resolving issues related to sales, delivery, and/or myCoke (self-service online ordering platform). The CCHSM/HSM is also responsible for optimizing team efficiencies with a focus on quality interactions/RED, productivity, and resolution of sales and customer service opportunities, while monitoring key performance metrics and managing resources effectively to deliver the business plan.

Requirements

3 years minimum sales experience required
2 years minimum leadership experience with a successful track record of driving performance results
Ability to coach, teach, train, and develop people effectively
Advanced problem-solving skills, with the ability to handle competing priorities
Ability to effectively lead, facilitate meetings, and communicate to audiences of varying skillsets
Strong organizational and planning skills
High school diploma or GED

Nice To Haves

1-3 years progressive management experience in soft drink, beverage industry or related industry strongly preferred
Proven customer management ability strongly preferred
Sales management skills
Knowledge acquired through 1-3 years of work experience in beverage sales industry
Bachelor’s degree (4 years) in Business, Business Management, Communications, or Finance

Responsibilities

Coach, teach, train, develop and manage assigned CCH sales team to deliver budgeted sales plans and drive results through employee performance.
Review performance reports and scorecards to identify wins and opportunities, discuss results and create a viable action plan to course correct and drive successful behaviors.
Execute marketing commercialization plan for respective channels of business; may assist in design and implementation of incentive programs and sales promotions within the Hub and Market Units supported.
Manages, leads, and motivates a team to deliver results by communicating company goals, project deadlines, engaging and developing teammates through effective performance management, and coaching and training.
Provides honest assessments of team members for effectiveness and development and resources for learning to create strategic developmental plans necessary to support continuous improvement and career growth opportunities.
Lead cross-functional collaboration with MU Area Sales Managers and Directors to drive local activity; facilitate meetings as needed.
Develop relationships with local field teams, delivery, team members.
Establishes management routines to ensure communication between all departments is maintained, providing input and direction for sales teammates regarding commercial plan execution, and capacity efficiencies to maximize revenue.
Implements continuous improvement methods while maintaining customer focus and embodies company purpose and values to inspire servant leadership.
Demonstrate flexibility when assigned special projects by the CCH Leadership Team.
Makes key decisions on staffing and line of business assignments, collaborating with Director, Senior Director, and Human Resources as needed.
Transparent communication when making critical decisions that impact employees, HUB [overall contact center], customers, and our business partners. This includes proactively acknowledging personal errors and differences in a constructive manner, and fostering an environment that encourages others to do the same. This also includes timely delivery of commitments and actively sharing knowledge and best practices.