Sales Manager

Bergey's•Hatfield Township, PA

15h•Onsite

About The Position

Manage the Sales department while striving to maintain key performance indicators related to profitability, customer service and process and compliance regulations; monitors customer activity within the CRM and on the Sales Floor to enable growth and high percentage of close ratio.

Requirements

Valid Driver's License
Successful completion of pre-employment background checks and drug test

Responsibilities

Trains, motivates, and counsels Sales Associates
Monitors the performance of all Sales Associates through Vin Solutions utilizing all reports and Insights.
Completes One on Ones with Sales Associates weekly through Vin Solutions Insights and Co Video dashboards.
Reviewing Sales telephones call inbound and outbound. Coach Associates regarding calls and customer service.
Watching Co video’s and giving techniques and coaching to sales Associates regarding these videos.
Enforce process regarding CRM tasks
Implement and maintain follow up with Sales Associates on a weekly if not daily basis if team member needs more improvement or assistance.
Ensure that each customer is greeted as quickly as possible.
Meet each customer prior to test drive and build relationship with customers.
Ensure that the Sales Associate follows the sales process and maintains a high customer service process. This should include the path to sales, trade appraisal process and finance paperwork process including compliance process.
Help Sales Associate close deals and speak to every customer in the showroom prior to moving to finance or leaving the dealership. Thanking each customer for the opportunity and honor to earn their business.
Forecast aggressive yet realistic monthly goals and objective for each Sales Associate. Utilizing the Sales Calculator and all other tools and reports.
Communicate with the New Vehicle Sales Manager and Used Vehicle Sales Manager daily regarding deals and team members.
Desk all deals directly with Sales Associates and if Sales Associates are desking own deals review and make sure deals are being desk as directed following all processes that have been put in place for dealership.
Prior to deal moving to finance verify that all paperwork is completed and all proof regarding insurance, finance, compliance, and rebates are in the deal.
Sign off on deal only when all required items are in deal jacket and move deal to finance.
Work with finance manager to enhance proper turnover for customer.
Manage the deal process when leaving finance and moving to accounting; verifying that the deal is scanned, and recap is correct.
Back up New Vehicle Sales Manager on all tasks.
Back up Used Car Manager on all tasks.
Be in touch with all other aspects of the sales department; manage and maintain process and relationship between BDC and Sales Team.
Meet all OEM goals along with Bergey’s goal for Sales that are established daily, monthly, quarterly and yearly.
Prepare and Hold Sales meetings and training meetings.
Be a team leader by utilizing all Bergey’s Behaviors. Empower yourself and others in ways that move the needle forward with Integrity, kindness, clarity, and positivity.
Attends managers’ meetings.
Maintains professional appearance.
Other tasks as assigned.