Austin Sales Manager

Smart City Locating•Austin, TX

1d•Hybrid

About The Position

The Sales Team provides an “out of this world” client experience and closes qualified leads to generate revenue for the company. The Sales Manager is responsible for all agent-related operations and day-to-day activities including but not limited to: cascading company wide communications, coaching, mentoring, supervising, recruiting, hiring, and terminations. The individual must have a strong, people-focused coaching mindset, with the ability to teach intuitively and a passion around helping others succeed. Ultimately, a Smart City Sales Manager’s decisions and actions are grounded in upholding the highest level of customer experience to all of our clients. This position loves to be on the ground level, supporting their agents, and engaging with our customers because they know that is the fuel that powers growth on a sales team!

Requirements

High School Diploma or equivalent is required
1+ years of sales experience is required
Track record of success in current and/or previous roles
Google Workspace (Gmail, Calendar, Docs, Sheets, etc)
Effective leadership and coaching skills
Creating and delivering presentations for groups of 60+ people
Willingness to be shockingly accessible
Growth mindset inside and outside of the workplace
Strong attention to detail
Project coordination and ability to meet multiple deadlines
Effective time management and communication skills
Strong listening skills, ability to handle feedback, and communication skills
Thrives in an environment where they get to try new things
Comfortable with data entry & cold calling

Nice To Haves

Associates or Bachelor’s Degree in business or related field is preferred
Experience in a client-facing sales, customer service, hospitality, or retail position is preferred
Experience with Excel or Google Sheets is preferred
Experience using a CRM platform is preferred
Understanding of Mac OSX and iPhone iOS for business

Responsibilities

Ownership over revenue, growth, profitability, and other sales-related Key Performance Indicators (KPIs) for the Sales Team in the assigned market.
Ownership over KPIs used to evaluate team success including; close rate, leases, revenue, and leads.
Responsible for an exceptional and consistent client and agent experience throughout the assigned market, upholding 5-star review rating objective (Google, Yelp, Glassdoor, etc).
Identify improvement opportunities within the Sales Team to drive increased revenue and improved closing rate.
Management and oversight of COGS & Gross Margin P&L.
Responsible for all recruiting, training, developing and personnel related decisions within the assigned market in partnership with the General Manager, company leadership and the PMO team.
Support future Smart City Locators as a point of contact from offer letter to start date.
Develop and maintain training materials, resources, and presentations in collaboration with the company leadership and the PMO team.
Ownership over Agent Goal Setting Process, and conduct regular performance reviews, coach, motivate, and build trust with team members.
Works directly with company leadership to create fair market compensation plans and incentive adjustments as the market demands shift.
Contribute to the Performance Management Process through communication and enforcement of 90-day graduation expectations, and agent minimum expectations.
Partner with leadership to create, refine, implement and enforce the execution of Sales standard operating procedures.
Handle client escalations with ease and make people first decisions on the spot.
Collaborate with Property Success Manager to negotiate and secure contracts with properties and property management companies in order to obtain a profitable average revenue per lease in the assigned market.
Partner with the Marketing team to support lead generation for agents: Responsible for monitoring qualified lead flow in CRM round robin and motivating agents to join rotation during peak lead times, coordinating culture content for promotion on social media and the website, and executing team and local events that grow brand recognition.
Be the market and Sales Strategy expert.
Be agile and adjust execution strategies based on current business needs, assist with process review and improvement.
Create periodical reports of department, team, functional and/or market insights.
Plan and participate in company promoted events, promote internally and externally as needed.
Participate in team meetings and collaborative sessions, generate new ideas and execute.
Assist with efforts in other markets, as needed.
All other duties as assigned.
Lead the team of Sales Agents in the assigned market

Benefits

Eligibility for Bonus
Eligibility for medical, dental, and vision coverage
401(k) plan
Company-paid benefits such as company paid and voluntary life insurance, short & long term disability, and parental leave
Flex PTO, minimum of 10 days required each calendar year
12 Paid Holidays (early release prior to all holidays)
Company Issued Computer and Monthly cell phone stipend
Casual dress code
A wide variety of office snacks and drinks provided complimentary
Dog-friendly office with yummy treats
Professional development and training opportunities