Sales Manager

ARS-Rescue Rooter•Boston, MA

12d•$100,000 - $120,000•Hybrid

About The Position

American Residential Services (ARS), the nation’s largest provider of residential heating, cooling, plumbing, and electrical services, is seeking an experienced Sales Manager to support our in-home sales team and oversee our Retail Alliance Lead Generation Program throughout the greater Boston market. Working alongside the branch Sales Manager, this position will provide leadership and oversight of the sales department, including primary management coverage during the Sales Manager’s scheduled days off. This leader will assist with interviewing and candidate selection, hiring, onboarding, training, coaching, and performance management for in-home sales representatives. The Sales Manager will also oversee the performance of our retail alliance partnerships and lead generation program. This includes hiring, training, coaching, and managing retail lead generators, maintaining relationships with retail store leadership, and using KPIs and performance data to maximize staffing, store presence, lead volume, conversion, and overall results. This position reports to the branch General Manager and works closely with the branch Sales Manager to ensure consistent leadership across the in-home sales and retail lead generation teams.

Requirements

Proven experience leading and coaching an in-home sales team, preferably within HVAC, plumbing, electrical, home improvement, or another in-home service industry
Experience interviewing, selecting, hiring, onboarding, training, and managing sales professionals
Experience managing retail lead generators, brand ambassadors, retail sales representatives, or a similar customer-facing team
Demonstrated success improving sales performance and measurable business results
Strong knowledge of sales KPIs, including lead conversion, close rate, average ticket, revenue, and individual representative performance
Ability to use dashboards, reports, staffing data, and performance trends to make informed decisions
Strong leadership, communication, coaching, and performance-management skills
Ability to provide confident leadership and make sound decisions when the branch Sales Manager is unavailable
Ability to build productive relationships with retail partners, store leadership, employees, and branch management
Strong organizational and problem-solving skills with the ability to manage multiple teams, locations, and priorities
Comfortable dividing time among the branch office, the field, and retail partner stores
Availability to work evenings and weekends based on business needs
Valid driver’s license and ability to travel regularly throughout the Boston market
Proficiency with Microsoft Office and basic reporting tools
Related experience, advanced training, or equivalent education may be considered

Responsibilities

Work alongside the branch Sales Manager to support the performance and day-to-day operation of the in-home sales department
Provide primary management coverage and oversee sales operations during the branch Sales Manager’s scheduled days off
Assist with interviewing, candidate selection, hiring, and onboarding of in-home sales representatives
Train, coach, and develop sales representatives based on individual and team needs
Conduct sales meetings, individual coaching sessions, ride-alongs, and performance reviews
Monitor sales results, appointment conversion, close rates, average ticket, revenue, and other key performance indicators
Identify performance gaps and create coaching plans to improve individual and team results
Reinforce the company’s sales process, customer service expectations, and ethical sales practices
Help manage daily appointment coverage, scheduling needs, and lead distribution
Address employee, customer, and operational concerns when serving as the acting sales leader
Maintain clear communication with the General Manager and branch Sales Manager regarding performance, staffing, and follow-up needs
Oversee the performance and day-to-day operation of the Retail Alliance Lead Generation Program throughout the Boston market
Recruit, hire, onboard, train, schedule, coach, and develop a team of retail lead generators
Establish clear expectations for productivity, professionalism, attendance, customer engagement, and lead quality
Spend time inside retail partner stores providing hands-on coaching and performance support
Observe employee interactions and provide immediate, practical feedback to improve customer engagement and lead-generation results
Build and maintain strong relationships with retail store leaders and branch leadership
Meet with store leadership to review results, resolve concerns, and identify opportunities for improvement
Use KPIs, staffing reports, conversion metrics, and performance trends to improve scheduling, store coverage, productivity, and results
Ensure the program maintains an effective presence in the highest-opportunity locations and during peak customer traffic
Hold team members accountable through consistent coaching, performance conversations, and documented follow-up
Coordinate store events, promotional activities, and other lead-generation initiatives
Communicate staffing needs, performance updates, and operational priorities to branch and retail leadership
Ensure retail-generated opportunities are properly supported throughout the in-home sales process
Promote a positive, customer-focused culture built around accountability, teamwork, and results

Benefits

Year-round, stable work
Competitive salary with bonus opportunities based on team performance
Company vehicle, gas card, and maintenance plan
Paid training and ongoing professional development
Medical insurance plans available after 31 days, with plans starting as low as $5 per week
Dental and vision insurance
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off and paid holidays
Company-paid life insurance
Employee discounts and career-growth opportunities with a national brand