Aerospace Sales Manager

Regent Aerospace Corporation•Valencia, CA

About The Position

Responds to customer requests and questions regarding technical, large, or complex service, products, and accounts. Analyzes and rectifies customer concerns using established procedures. May use a computer to access and/or update customer records.

Requirements

High school diploma or equivalent.
Two years experience in a manufacturing environment.
Organizational skills.
Knowledge of basic mathematics.
Ability to interact with a team of coworkers.
Customer contact skills.
Computer literate.
Able to read and comprehend documentation written in the English language.
Written communication skills.
Depth perception
Color perception
Remembering
using mathematics
Scheduling
writing
Combining
Advising

Responsibilities

Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
Determines staff hours, number of personnel, and parts and equipment required for service call.
Prepares schedules for service personnel, assigns personnel to route or specific repair and maintenance work.
Arranges transportation of machines and equipment to customer’s location for installation or from customer’s location to shop for repairs that are performed on premises.
Keeps records of work hours and parts utilized, and work performed for each service call.
Requisitions replacement parts and supplies.
Contacts service personnel over radio or telephone to obtain or give information and directions regarding service or installation activities.
Responsible for data entry and maintaining a database containing engineering and customer part numbers.
Creating and maintaining bills of material for items produced.
Must be able to work with and coordinate input and data from multiple sources.