CAL - Sales Manager

Career Opportunities with Now Optics•Vista, CA

9h•Onsite

About The Position

As a Stanton Optical Sales Manager, you will be the sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance while creating a positive, results-driven team atmosphere. The company is motivated to invest in preparing you for the next steps in your career by training you and encouraging you to take ownership of the role. You will be empowered to support store operations, train and coach associates, foster a strong partnership with the Clinical team and Lab Staff, leading to frequent exposure with Senior Leadership, and more. Stanton Optical is among the nation’s fastest growing, full-service retail optical centers, dedicated to offering customer service and quality eyewear at affordable prices. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics: Vision: Modernizing the eye care experience for all people. Mission: Making eye care easy. Values: iCARE (Integrity, Collaboration, Accountability, Respect, Empowerment).

Requirements

Demonstrated leadership ability with at least one year of experience in a fast-paced retail environment.
Experience planning and implementing sales strategies, as well as directing a sales team.
Ability to multitask, prioritize and be flexible with changing business needs in a team environment.
Skills necessary to communicate effectively with a diverse group of people.
High school diploma or equivalent required.
Schedule flexibility; work hours will be determined based on business needs.
Knowledgeable about MS Word, Google Docs, etc.

Nice To Haves

Passion to drive results and coach a team.
Passion for outstanding customer/patient care and eager to share that passion with others.
Strong interest in learning, embracing and fostering innovation among your team.
Consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company.
Optical experience is a plus.

Responsibilities

Drive sales to exceed personal and store goals while delivering outstanding customer service experience.
Ensure all customers are satisfied.
Resolve customers’ questions, minimize unsatisfied patients, and provide solutions to remedy situations.
Support Brand Manager duties frequently acting as Manager on Duty to accomplish objectives such as supporting store talent acquisition and development, including recruiting, training new team members, and ongoing development plans for store associates.
Build strong partnerships with Clinical services.
Perform pre-testing as needed.
Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
Other duties as assigned and required.