Sales Manager

Hermès•Toronto, ON

16d•CA$100,000 - CA$130,000•Onsite

About The Position

Hermès Canada is seeking a Sales Manager to help the store achieve sales goals and lead the Sales and Customer Experience. This role involves ensuring the excellence of client service, motivating and supporting the sales team to achieve sales targets, and managing their development. Hermès is a creator, artisan, and seller of high-quality objects with a presence in Canada since 1987, employing over 150 people across four stores and e-commerce. The company is committed to diversity and inclusion, fostering an environment where individuals can thrive and be their authentic selves.

Requirements

At least 5-10 years of retail management experience.
Demonstrated ability to provide exceptional customer service with a strong record of superior sales results.
Recognized ability to manage, coach and develop employees.
Humble, hands on and lead by example leader.
Excellent communication with strong business partnering across parts of the company.
Professional, team player, positive and open to new ideas.
Open availability to meet the needs of the business.

Responsibilities

Actively present on the floor to directly drive store sales and exceptional customer experience.
Coaching sales team members both "in the moment" as well as monthly formal sales and performance feedback to ensure continuous results, standards and development of team members.
Train and motivates the team, create a sense of team spirit, creating a positive environment within which sales objectives are achieved and a high-quality service is delivered.
Act as a role model during selling interactions.
Ensure a welcoming environment in line with company standards.
Create and present daily briefs to the associate team, ensuring open communication, continuous learning and motivation.
Attract, develop and retain clients for the boutique.
Act as an ambassador of Hermès, demonstrating excellence in all interactions.
Handle difficult customer interactions while maintaining brand values and confidentiality.
Ensure compliance with policies and procedures.
Assist team members in the selling process and any other sales floor operation.
Plan and coordinate sales floor coverage to ensure associate presence in all areas of the store for customer service and loss prevention.
Recruit sales associates and organize their onboarding and integration to the team.
Partner with the Operations team and Store Leadership to ensure all Hermès guidelines, standards and objectives are exceeded.