Sales Manager Floater

24 Hour Fitness • Kent, WA

7h

About The Position

The Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role hires and develops team members, builds relationships, promotes member acquisition and retention, reviews processes and team effectiveness, and drives member engagement and sales revenue goals.

Unlike a club-based Sales and Service Manager, the SSMF supports multiple clubs in an assigned district or market, rotating between locations according to business needs. This developmental position is intended to prepare leaders for a permanent, club-based Sales and Service Manager role. SSMFs are expected to transition into an SSM position as opportunities arise, based on business needs, performance, and readiness.

The SSMF reports to the District Manager. While supporting a club, the SSMF partners with that club's General Manager and Sales and Service Manager. Sales and Service Experts and Associates continue to report to their club's Sales and Service Manager, or directly to the SSMF when no Sales and Service Manager is assigned.

Requirements

• High school diploma or GED.
• Current CPR and AED certification from an approved organization.
• Valid driver's license and reliable transportation to travel between assigned clubs.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills and ability to prioritize and execute multiple tasks.

Nice To Haves

• Bachelor's degree.
• Prior management experience in service sales leading 4–10 employees.
• One to two years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members at each supported club.
• Lead team members in providing product and service offerings tailored to members' individual needs; model relationship-building and act as a subject matter expert.
• Assess, coach, and provide feedback to develop team members' skills.
• Implement and oversee ongoing training and share industry updates to support exceptional, member-centric service.
• Manage team performance, engagement, and personnel matters.
• Manage team schedules within budgeted hours to provide adequate coverage.
• Achieve department targets, including new member sales, fitness revenue, retail, and member retention.
• Support clubs across an assigned district or market as directed by the District Manager, rotating locations based on business needs, including leadership transitions and new SSM onboarding.
• Drive new sales efforts, including membership sales, EFT, POS fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales figures and club statistics with the General Manager; identify revenue gaps and adjust execution strategies.
• Set monthly, weekly, and daily sales goals for team members.
• Develop, execute, and coordinate local club marketing activities.
• Generate new business through lead management and stay current on marketing campaigns.
• Ensure new members are properly onboarded with plans to help them achieve their health and wellness goals.
• Consistently meet or exceed personal and team sales goals.
• Partner with the General Manager to deliver a best-in-class, member-centric experience tailored to guests' and members' needs.
• Model a clean, friendly, and well-maintained club experience.
• Partner with the Fitness Manager and/or Personal Training team to execute fitness initiatives that improve member experience and meet financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Professionally resolve member inquiries, concerns, and complaints within corporate and club parameters.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED