Sales Manager (Full Time)

Carter's • Lancaster, PA

2d

About The Position

As a full-time Sales Manager at Carter’s, you will be a welcoming first point of contact for growing families and help customers find products for children from preemie sizes through size 14. You will foster an inclusive environment, build product and brand expertise, and help educate and develop the store team. The role includes leading an assigned business focus area, serving as Leader on Duty, responding to customer concerns, and supporting sales, service, safety, and operational standards. Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Requirements

• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

• Positive and solutions-oriented mindset.
• A variety of skills and experiences.

Responsibilities

• Become a product and brand expert to help families navigate products from preemie to size 14.
• Welcome customers and assist them with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omni-channel experience while coaching others.
• Lead and execute an assigned business focus area through planning and detailed follow-through.
• Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns in a timely and appropriate manner.
• Use customer feedback to identify opportunities and implement actions to drive results.
• Build customer loyalty through company-sponsored programs, including credit.
• Provide consistent, in-the-moment feedback to the store team and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support Asset Protection through customer service, safety awareness, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree opportunities, and English as a second language learning, through the Advance You Program
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Training and development programs
• Professional and personal development opportunities
• Schedules designed to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED