RETAIL Sales Manager Full-Time
About The Position
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. The position assists the Store Manager with SOP and company program compliance, and ensures company policies and standards are followed. It provides Manager-on-Duty coverage and oversees customer-facing services and store programs, including POS and Self-Checkout, balloons, birthday parties, loyalty rewards, protection plans, Knit & Sew and Cut Bar, BOPIS and Same Day Delivery, and Custom Framing support. The Sales Manager also trains and develops team members and partners in Asset Protection practices.
Requirements
- At least 3 years of retail leadership experience.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends, and early mornings.
- U.S. applicants must satisfy applicable federal, state, and local legal requirements of the job.
Responsibilities
- Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements.
- Ensure execution of company policies and standards, and hold the team accountable for store conditions and results.
- Model and coach customer experience and ART of Selling behaviors to drive conversion and customer satisfaction.
- Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems.
- Oversee the balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program.
- Champion MCC/Extend services in the U.S., supporting team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
- Ensure efficient BOPIS and Same Day Delivery execution and timely order fulfillment.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
- Train, coach, and develop team members through onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
