Sales Manager (Full Time)

Carter's • Rosemont, IL

2d

About The Position

The Sales Manager serves as a customer-facing leader at Carter’s, welcoming families and helping them find products for children from preemie through size 14. The role promotes a warm, inclusive environment for customers and employees, builds product and brand knowledge, and supports the store team in delivering consistent service across channels. The manager leads assigned business priorities, responds to customer concerns, coaches employees, and supports sales, safety, and operational controls. Compensation ranges from $17.75 to $21.75 per hour, based on experience and location.

Requirements

• High school diploma or GED.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Nice To Haves

• A positive, solutions-oriented mindset.
• A variety of skills and experiences.

Responsibilities

• Become an expert on Carter’s brands and products to help families navigate their needs from preemie through size 14.
• Welcome customers and assist them with product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omni-channel experience while coaching others.
• Plan and follow through on an assigned business focus area.
• Perform Leader on Duty supervisory responsibilities, drive results, and respond promptly to customer concerns with appropriate resolutions.
• Use customer feedback to identify opportunities and implement actions to drive results.
• Build customer loyalty through company-sponsored programs, including credit.
• Give the store team timely feedback and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support Asset Protection through customer service, safety awareness, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Tuition-free GED or bachelor’s degree program, or English-language learning, through the Advance You Program
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Training and development programs
• Professional and personal development opportunities
• Schedules intended to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED