Sales Manager

Westmont Hospitality Group•London, ON

3d•Onsite

About The Position

We are looking for a commercial leader who can drive revenue, build strong relationships in the market, and establish the hotel's presence in the greater London, Ontario area. This role calls for a dynamic, strategic sales leader with a passion for driving results.

Requirements

A minimum 3 years of hotel sales experience, preferably with corporate and group market experience
A proven track record in cultivating business relationships and strong prospecting skills
Strong negotiations, presentation, influencing skills and decision-making capabilities
Ability to identify markets, develop sales/marketing strategies to penetrate markets in line with company business plan
Possesses excellent organizational, time management, communication and interpersonal skills
Background in the development & execution of business, marketing and sales plans
Proactive sales approach, assertive, fast-paced, results oriented and driven to succeed
Must be able to travel and may be required to work evenings and weekends as required
Demonstrates strong leadership, team, communication and coaching skills
Knowledge of Microsoft Office applications, Word, Excel and Power Point is essential
High degree of professionalism and dedication
Listening and mental attentiveness in dealing with customer queries, and Director’s requirements.
Mental effort required in multi-tasking and handling interruptions that require refocusing.
Mental and visual concentration during computer work daily.
Sitting or standing for long periods of time.
Performs computer work daily.

Nice To Haves

Experience in hotel industry with knowledge of competitive markets considered definite asset

Responsibilities

Assists in the development and implementation of the hotel Sales Plan
Represents the hotel to individuals, groups and corporations in order to ensure repeat business and gain new business
Proactively researches and solicits new and repeat account opportunities through the use of prospecting techniques such as outside sales calls (pre-qualified and cold calls), telephone, websites, databases, trade shows, feeder market sales trips and other new business lead opportunities
Conducts property site tours and entertains clients in-house or off-site
Represents the hotel to the local community
Works with Operations teams to ensure the appropriate hotel implementation of special promotions and sales initiatives
Supports the service personnel in any way possible to enhance guest experience and satisfaction
Meets and exceeds personal sales room night revenue goals: monthly, quarterly and yearly
Utilizes the property management system
Promptly sends proposals, contracts and other correspondence
Accurately confirms all bookings, quotes and negotiated rates with adhering to hotel rate structure, credit policies and general hotel policies and procedures
Maintains up-to-date and accurate client files, databases and tracking systems
Stays familiar with industry trends via appropriate publications/trade memberships
Involved in the creation and implementation of marketing and social media strategies
Follows up on leads in a timely and professional manner within the respective territory both by telephone and by digital correspondence.
Fully qualifies each piece of business to understand the overall potential of the booking.
Responsible for full market knowledge as it relates to the strengths and weaknesses of top competitors and industry trends
Develops and maintains positive relations with all guests, vendors, colleagues and brand sales offices while portraying a professional image at all times.
Prepares weekly sales reports and attends weekly departmental and staff meetings
Follows up on Groups to ensure customer satisfaction
Other duties as assigned by the Regional Director of Sales
Other duties as assigned by the Regional Director of Sales & Marketing and General Manager