Sales Manager

Shane Co.•Franklin, TN

3d•Onsite

About The Position

The Sales Manager is a member of the store leadership team, reports to the Store Manager, and is responsible for driving sales while supervising and developing sales staff. The role contributes directly to the sales floor by engaging with customers and delivering an excellent store experience. It also influences sales, customer, and employee experience across the store. Shane Co. provides role-specific training in sales, coaching, training, merchandise knowledge, and store operations. Jewelry experience is not required. The position is based on-site in a retail store and requires evening and weekend availability; the store is closed on major holidays. Store customer hours are Monday through Wednesday, 10 a.m.–7 p.m.; Thursday and Friday, 10 a.m.–8 p.m.; Saturday, 10 a.m.–6 p.m.; and Sunday, noon–5 p.m. The listed base pay range for this role and location is $73,000–$85,000. Additional compensation may include weekly team bonuses, individual sales performance bonuses, and quarterly management bonuses tied to store sales. Benefits include medical, dental, and vision coverage; a 401(k) with company match; paid time off and holidays; insurance and leave programs; flexible spending accounts; employee affinity groups; and training and career-development opportunities.

Requirements

At least 2 years of experience managing, leading, developing, training, and/or supervising others.
Significant prior sales experience in a face-to-face environment.
Direct knowledge of selling techniques and practices, with demonstrated skill in applying them.
Availability to work evenings and weekends.
Ability to provide and receive feedback and adapt behavior with coaching.
Ability to build trusting, cooperative relationships and influence others.
Strong listening skills to understand employee and customer needs.
High visual acuity and manual dexterity.
Excellent written and spoken English, including appropriate spelling and grammar.
High school diploma or equivalent.

Nice To Haves

Retail sales or hospitality industry experience.
Ability to present features and benefits of unique products.

Responsibilities

Drive top-line sales and maximize sales growth by ensuring customers’ needs are met and developing the sales team.
Supervise, coach, and direct sales staff.
Actively participate in the sales process and provide customers with an excellent in-store experience using Shane Co. sales tools.
Work collaboratively and transparently with the store management team.
Partner with the Store Visual Merchandiser to understand merchandising standards and educate the team on case presentation and storytelling.
Participate in and exemplify the company culture.
Develop a basic understanding of shop, customer service department, and sales operations processes and functions.
Attend and participate in scheduled store management and sales team meetings as requested.
Perform store opening and closing duties.
Process clean-and-check services, write up shop jobs for sales, customer repairs, and warranty work, maintain quality control according to company standards, and participate in shop-related inventories.

Benefits

Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation, sick time, holidays, volunteer time, and bereavement time, including bereavement for pets.
Company-paid extended illness bank.
Optional long-term disability coverage.
Company-paid life insurance.
Paid parental leave and fertility benefits.
Child and adult care Flexible Spending Accounts.
Employee Affinity Groups, including groups focused on parenting, LGBTQ+, and grief and loss.
Weekly team bonus opportunity of $0–$150 per store team member.
Individual sales performance bonus opportunity.
Additional quarterly bonus opportunity for management team members based on year-over-year total store sales.
Internal self-paced learning and role-specific training.
Management and leadership training and coaching toward advancement.