Sales Manager

Crestline Hotels & Resorts•Washington, DC

2d•Onsite

About The Position

The Sales Manager at the Courtyard/Residence Inn Washington, DC Convention Center is responsible for soliciting, selling, and contracting rooms in assigned markets, coordinating with transient demand and existing group business to maximize room and related revenue. The role focuses on maintaining and growing existing account relationships, soliciting new group sales accounts, and delivering strong client experiences. The hotel is a dual-branded Marriott property with 504 guest rooms, a rooftop bar, a full-service restaurant, and 10,200 square feet of event space. The Sales Manager develops and executes sales plans, responds to leads, prepares proposals, negotiates contracts, and manages client communications and account opportunities. The position may include event coordination tasks such as collecting rooming lists and catering details, finalizing banquet event orders, coordinating room and meeting-space blocks, tracking payment, communicating setup changes, and sharing forecasts with operating departments. The role may occasionally require flexible hours and weekend work, as well as overnight business travel when needed.

Requirements

High school diploma or GED.
One to two years of experience in hotel and/or conference center sales, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Ability to use computer programs effectively and efficiently, including Word, Excel, PowerPoint, Outlook, a property management system, sales software, and a timekeeping system.
Good verbal and written communication skills.
Ability to speak, read, write, and understand English.
Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
Ability to set priorities, plan, organize, and delegate.

Nice To Haves

Bachelor’s degree.
Hotel sales experience.

Responsibilities

Create and execute strategic sales plans to identify, attract, and retain appropriate business for the hotel.
Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication.
Attend trade shows, industry meetings, and community events.
Travel overnight for business-related activities as needed.
Prepare sales proposals, meet with clients, and entertain them as appropriate for individual clients and accounts.
Respond to incoming leads and maximize conversion from all lead sources.
Analyze and manage business opportunities to achieve the highest profit margins for the department and hotel.
Apply knowledge of local market trends, competition, and hotel key accounts.
Sell available hotel space creatively to maximize revenue.
Negotiate and finalize contracts within approved Crestline guidelines.
Use sales software properly and enter required information, including significant client communications.
Establish on-site customer contact as needed and introduce customers to service staff.
Follow up with clients after each function to ensure satisfaction and solicit additional business.
Represent the hotel professionally and contribute enthusiastically as a member of the sales team.
Assist other sales team members as needed to help achieve departmental and hotel goals.
Assist the Director of Sales with the annual business plan and budget.
Draft and execute sales action plans.
As applicable, obtain rooming lists, catering selections, and setup details from clients; finalize BEOs and obtain final counts; trace files to ensure correct payment; follow pre- and post-function procedures to ensure payment; communicate setup changes and final counts to appropriate departments; ensure guest rooms and meeting rooms are blocked; and provide accurate forecasts to operational departments for staffing.