Sales Manager - Legal Services

MLG•Fort Lauderdale, FL

8d•Onsite

About The Position

The Sales Manager oversees a team of remote Intake and Inside Sales professionals, ensuring every stage of the client acquisition process runs efficiently and produces strong conversion results. This role requires a leader who understands how prospects move from initial inquiry to signed engagement and who can elevate team performance through coaching, accountability, and data-driven decision-making. This is a strategic growth role for someone who wants to refine processes, strengthen team capability, and directly influence the Firm’s expansion.

Requirements

3+ years of sales experience in professional services; call center leadership strongly preferred.
3+ years of supervisory experience.
Strong command of CRM systems and Google Sheets.
Excellent communication, organization, and leadership skills.
Demonstrated traits of top sales leaders: discipline, persistence, accountability, financial motivation, and comfort with difficult conversations.

Nice To Haves

Clio and GoHighLevel are helpful but not required.
Legal industry experience is a plus but not necessary.
Spanish bilingual skills helpful but not necessary.

Responsibilities

Direct and oversee daily Sales and Intake operations.
Provide continuous coaching, skill development, and structured performance evaluations.
Set clear expectations, uphold accountability, and maintain a high-output culture.
Help build scalable workflows that improve efficiency and client experience.
Review intake and sales calls, consultations, CRM entries, reports, and documentation for accuracy and timeliness - Including all emailed leads, making sure they are responded to promptly.
Work with the Marketing Coordinator to ensure all marketing and intake data is captured correctly and that non-retained leads remain in active follow-up.
Enforce all SOPs, scripts, and compliance standards; audit missed calls, dropped calls, and follow-up execution.
Work with our AI Automator Specialist by conducting routine weekly call grading, quality reviews, and mystery-shop evaluations.
Work with the Marketing Coordinator to utilize AI tools and call analytics to identify trends and performance gaps.
Track and interpret metrics related to lead flow, consultations, conversions, referral sources, and case values.
Provide leadership with insights on lead quality, volume trends, and pipeline movement.
Role-play regularly with team members to strengthen closing skills and improve conversion consistency.
Partner with attorneys and leadership to ensure seamless communication between Intake, Sales, and Legal teams.
Contribute to annual sales and marketing planning and ensure alignment across departments.