Sales Manager

La-Z-Boy•Charlottesville, VA

2d•$75,000 - $95,000•Onsite

About The Position

The Sales Manager is responsible for driving store and individual sales growth and developing a high-performing sales team. The role executes sales and personnel initiatives to achieve revenue targets while upholding the company’s focus on people, processes, products, and brand values. It influences the store’s financial performance, team development and morale, operational efficiency, customer experience, and community reputation. The position reports to the Store Manager of the assigned location and has indirect influence over the sales team. The role includes coaching, training, and mentoring sales staff; supporting exceptional customer service and customer loyalty; overseeing the sales-floor selling process; promoting the in-home design program; and ensuring the store and team deliver the company’s branded customer experience. It also supports sales promotions and events, resolves customer concerns, collaborates with support teams, executes systems and administrative procedures, and maintains store cleanliness and visual standards. Training pay is $20 per hour for 2–6 weeks, without commission. After training, the stated average annual earning potential is $75,000–$95,000+, inclusive of base pay, commission, and bonus. Post-training base pay is $10,400 per year, with uncapped sales commission at rates of 4%–9% depending on sales type and a monthly bonus opportunity of up to $1,500 based on store sales goals. Compensation is affected by factors including location, performance, qualifications, experience, and skills, and pay is adjusted as needed to meet applicable minimum-wage requirements. The position is scheduled for 40 hours per week and requires availability for evenings, weekends, and holidays as dictated by business needs. The work environment is indoors and involves standing for long periods, lifting or carrying up to 50 pounds, and frequent repetitive hand motions, hearing, and listening. Sitting, walking, bending, and stooping are also often required.

Requirements

High school diploma or GED equivalent.
1–3 years of experience in a business unit with a retail sales emphasis.
Proficiency in Microsoft Office 365.
Financial understanding.
Interpersonal communication skills.
Analytical abilities and goal orientation.
Team management and customer service skills.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform repetitive hand motions and to hear and listen nearly continuously.
Ability to sit, walk, bend, and stoop as often required.
Ability to pass a background check and drug screen.

Nice To Haves

Experience managing in a retail environment with a strong focus on sales.
Strong business acumen.
Advanced interpersonal and communication skills and experience building effective relationships.

Responsibilities

Achieve or exceed store and individual sales goals, annual operating benchmarks, and personal objectives.
Promote the in-home design program.
Champion and model the selling process by overseeing sales-floor interactions and evaluating team performance.
Coach, train, and support sales teams to improve selling techniques, strategies, and overall performance.
Ensure staff provide exceptional customer service and build long-term customer relationships.
Recognize achievements, address concerns, and foster a motivated, cohesive team culture aligned with company values.
Recruit, train, and mentor staff to help them meet sales targets and contribute to a positive work environment.
Ensure the store and team reflect the company’s brand image, values, and customer experience standards.
Maintain a branded customer experience through store layout, product presentation, and employee interactions consistent with brand guidelines.
Support company-wide marketing initiatives and promotions and ensure they are executed correctly and consistently with brand positioning.
Resolve customer concerns and other issues that may interfere with efficient sales operations.
Support the planning and execution of sales promotions and events.
Collaborate with support teams to ensure effective execution of operational standards.
Ensure proper execution of existing and new systems and administrative procedures.
Uphold visual standards by ensuring employee and customer areas are clean.
Perform other duties as assigned; duties and responsibilities may change.