Sales Manager - Japan Market

IHG•Guam, GU

3d•Onsite

About The Position

As a Sales Manager for our Japan Market, you’ll develop and execute sales and marketing strategies and plans to ensure targets are met and goals are achieved. Regularly sell bedrooms, meeting rooms and restaurant & bar through direct client contacts, vendors, travel agents, tour operators, visitor bureaus, convention bureaus, IHG Sales Team and other partners.

Requirements

Bachelor’s degree / higher education qualification / equivalent in sales and marketing or related field.
Fluent in English (speaking, listening, reading and writing)
Fluent in Japanese (speaking, listening, reading and writing)
Two or more years of experience in a hospitality or resort sales and marketing setting with direct supervisory experience over a sales team.
Must be able to work nights, weekends, holidays, and during inclement weather.
Must be able to work on Guam, USA without restrictions: US Citizens, US Permanent Residents, Residents of Federated States of Micronesia (FSM)
Strong knowledge of local businesses and business trends required.
Good Communication and writing skills.
Strong negotiation skill
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Tasks and Project Management Skills

Nice To Haves

Frequently standing and moving about the facilities.
Carrying or lifting items weighing up to 25 pounds
Handling products, objects, or equipment
Communicating with staff and management

Responsibilities

Support colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend or initiate any HR related actions where needed.
Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, partnership, publicity, community relations, special sales projects, etc.
Help create the department’s annual budget and the setting of departmental goals.
Monitor budget and control expenses with a focus on food, beverage, and labor costs
Achieve all personal/team sales goals and maximize profitability.
Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the resort marketing plan and business plan, and financial plans.
Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plans.
Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.
Help guests - you’ll be happy to help if someone needs assistance with a request or complaint
Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services
Schedule conventions and/or business group activities at the resort and coordinate with other resort-level departments to facilitate services agreed upon by the sales office and prospective clients.
Raise the awareness and reputation of your hotel and the brand locally.
Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.