Sales Manager General Listing/Not Specific to Location

Southern Mountain Adventures LLC•Marietta, GA

1d•Onsite

About The Position

The purpose of this position is to lead the Sales and Setup teams while growing the Sales and Finance department’s gross profits in accordance with the expectations set forth by the board, while maintaining excellent customer satisfaction and culture. This listing is general and not specific to any location.

Requirements

Must be able to recite and teach effectively.
Must be able to effectively coach on any safety related issues.
Must be able to accurately document safety related issues and/or near misses.
Must be able to effectively communicate and collaborate with other departments.
Must come to all meetings fully prepared.
Must act in a way that clearly exemplifies the mission and values of MMS.
Must maintain continued personal and professional development by completing all MMS required reading.
Must be able to effectively have crucial conversations that lead to growth and development.
Must be able to effectively establish the selling price of units as a part of desking the deals.
Must be able to effectively establish the purchase price of preowned units as a part of desking the deals.
Must be able to effectively manage CRM systems to maximize leads and ensure customer loyalty and retention.
Must maintain and strengthen successful customer and community relations.
Must take the necessary steps to learn new ways to creatively submit and structure sales deals.
Must be able to effectively use all digital systems per company policies.
Must be able to work within CRM to follow up on deals and clear out to-dos by scheduling appointments.
Must be able to use the CRM program to its maximum capacity.
Must be able to effectively and accurately use EVO to build deals per company policies.
Must ensure deals are funded and finalized in a timely manner.
Must ensure timely warranty registration of all new units sold.
Must be able to effectively create and utilize all sales operations reporting.
Must ensure all employees have clearly defined monthly, weekly and daily goals that they understand and track.
Must create and follow a consistent training schedule that includes: phones, Finance integration, product knowledge, sales process, overcoming objections, people skills and culture.
Must train a minimum of 4 days per week with 1 being led by the Finance Manager.
Must involve the other departments’ frontline salespeople in at least one training session per week.
Must organize and execute a daily huddle with all sales people to discuss programs, spiffs, inventory, triumphs/failures of the previous day, ads, specials and upcoming events.
Must follow up daily on all of the approved deals waiting on items to move forward.
Must manage the Dealer Transfer process.
Must complete phone call surveys and mentor team members based on the results.
Must be able to functionally back up the F&I Manager in his/her absence and maintain goals.
Must supervise the accuracy and scheduling of the build department.
Must ensure PDI compliance of the build department.
Must ensure the return of unit crates to the correct manufacturer in order to prevent penalties.
Must be responsible for deal compliance.
Must ensure compliance with all sales processes.
Must track and manage the use of Errors and Omission expenses with the intent of preventing future issues.
Must ensure CSI and online reviews related to sales are tracked and improved where possible.
Must communicate with GM and other managers weekly in a preventative manner to ensure the best CSI outcomes.
Must maintain a minimum CSI % of: BRP 85% R12 - Polaris 89.5% R12 - All other OEMs 93%+.
Must maintain a minimum Google Score of 4.5 stars or higher.
Must maintain compliance with sales processes, laws, government regulations, dealer agreements, lender agreements, company guidelines and policies.
Must establish, manage and adjust the inventory plans with effective ordering as required including forecasts.
Must monitor turnover monthly.
Must merchandise effectively.
Must maintain and strengthen manufacturer and vendor relationships.
Must manage non-essential inventory (base units, requested units) in EVO.
Must manage Used Inventory turns.
Must manage Used Inventory Age based on company standards.
Must ensure all newly added used unit inventory is listed online within 48 hours of arrival with clean consistent images if in sellable condition.
Must manage the reconditioning of used inventory.
Must ensure all inventory on display is accurately tagged.
Must manage unit inventory presentation (merchandising).
Must analyze inventory to actively forecast needs.
Must weekly review new inventory over 270 days old and make action plans for each.
Must weekly review used inventory over 90 days old and make action plans for each.
Must work with the Parts Manager to coordinate hero builds so that there is always at least 1 on display.
Must work with GM on unit orders.
Must communicate with GM on slow moving inventory and ensure units are priced at the correct margin.
Must maintain and strengthen manufacturer and vendor relationships.
Must work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible.

Nice To Haves

Lose no more than one staff member per quarter through effective recruitment and leadership.
Goal is a minimum of 8x a year with a margin of 18% for Used Inventory turns.
Standards subject to change based on market conditions for Used Inventory Age.
Effectively work with Service Manager and/or Service team to get units ready for sale within 10 days of arrival.
Work with other locations to even out surplus items, request items selling well at your location and transfer out aged units.
Make recommendations/requests for unit orders.

Responsibilities

Effectively manage and develop the culture and team members within the department with a focus on servant leadership, personal growth, promotion and retention.
Manage the department’s business operations to ensure the achievement of expected business goals and results.
Effectively manage unit inventory for a maximum return on company investments and minimal risk that result in increased profitability in alignment with company objectives.
Be an example of living the mission and core values.
Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.
Optimize team member performance through effective ongoing evaluations, recognition, rewards and coaching management practices.
Proactively and successfully hire, train, coach and retain all department team members using core values.
Directly supervise the finance managers, sales staff, set up technicians, set up managers, and other support staff as needed.
Proactively and consistently recruit strong talent to counteract natural attrition.
Turnover quality candidates to other departments if you do not have current openings.
Proactively and consistently train salespeople on how to effectively sell and service customers: including approaching, negotiating, closing the deal and following up when necessary.
Manage retention of the team members within your department.
Use servant leadership principles to coach and grow the team.
Ensure sales team and direct reports successfully advance through the Compass Program.
Effectively use the Job Tracks system in accordance with company policy.
Manage team member appearance and personal brands in accordance with the team member manual and MMS’s brand.
Ensure the highest level of safety standards are maintained.
Include the GM on corrective disciplinary actions and submit support to Human resources in a timely manner.
Know when to and effectively communicate with Human resources when needed.
Actively manage team member retention, losing no more than one staff member per quarter through effective recruitment and leadership.
Direct and maintain exceptionally above average cleanliness and organization of the sales department and set up.
Maintain an ethical environment among team members that is always beyond reproach.
Regular predictable attendance during store hours is required to manage the sales team, finance and set up teams and other support staff.
Effectively communicate and collaborate with other departments.
Come to all meetings fully prepared.
Act in a way that clearly exemplifies the mission and values of MMS.
Maintained continued personal and professional development by completing all MMS required reading.
Effectively have crucial conversations that lead to growth and development.
Effectively establish the selling price of units as a part of desking the deals.
Effectively establish the purchase price of preowned units as a part of desking the deals.
Effectively manage CRM systems to maximize leads and ensure customer loyalty and retention.
In collaboration with the General Manager develop and own the department budgets.
Maintain and strengthen successful customer and community relations. Ensure that CSI scoring and online reviews related to your department are understood and improved where possible.
Take the necessary steps to learn new ways to creatively submit and structure sales deals.
Effectively use all digital systems per company policies.
Work within CRM to follow up on deals and clear out to-dos by scheduling appointments.
Use the CRM program to its maximum capacity. Text, email blasts, logging etc.
Effectively and accurately use EVO to build deals per company policies.
Ensure deals are funded and finalized in a timely manner.
Ensure timely warranty registration of all new units sold.
Effectively create and utilize all sales operations reporting.
Ensure all employees have clearly defined monthly, weekly and daily goals that they understand and track.
Create and follow a consistent training schedule that includes: phones, Finance integration, product knowledge, sales process, overcoming objections, people skills and culture.
Train a minimum of 4 days per week with 1 being led by the Finance Manager.
Involve the other departments’ frontline salespeople in at least one training session per week.
Organize and execute a daily huddle with all sales people to discuss programs, spiffs, inventory, triumphs/failures of the previous day, ads, specials and upcoming events.
Follow up daily on all of the approved deals waiting on items to move forward.
Manage the Dealer Transfer process. Ensure payments are collected timely.
Complete phone call surveys and mentor team members based on the results.
Be able to functionally back up the F&I Manager in his/her absence and maintain goals.
Supervise the accuracy and scheduling of the build department.
Ensure PDI compliance of the build department.
Ensure the return of unit crates to the correct manufacturer in order to prevent penalties.
Responsible for deal compliance. All red flag, ofac, privacy laws and any/all other regulations required by law or MMS.
Ensure compliance with all sales processes.
Track and manage the use of Errors and Omission expenses with the intent of preventing future issues.
Ensure CSI and online reviews related to sales are tracked and improved where possible.
Communicate with GM and other managers weekly in a preventative manner to ensure the best CSI outcomes.
Establish, manage and adjust the inventory plans with effective ordering as required including forecasts. Monitor turnover monthly. Merchandise effectively.
Maintain and strengthen manufacturer and vendor relationships. Work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible.
Manage non-essential inventory (base units, requested units) in EVO.
Manage Used Inventory turns with a goal of a minimum of 8x a year with a margin of 18%.
Manage Used Inventory Age based on company standards.
Ensure all newly added used unit inventory is listed online within 48 hours of arrival with clean consistent images if in sellable condition.
Manage the reconditioning of used inventory. Work with Service Manager and/or Service team to get units ready for sale within 10 days of arrival.
Ensure all inventory on display is accurately tagged.
Manage unit inventory presentation (merchandising). Online, in store and on display. Units and messaging are to be consistent with the MMS brand. Clean and in the best visual condition possible.
Analyze inventory to actively forecast needs. Work with other locations to even out surplus items, request items selling well at your location and transfer out aged units.
Weekly review new inventory over 270 days old and make action plans for each.
Weekly review used inventory over 90 days old and make action plans for each.
As needed work with the Parts Manager to coordinate hero builds so that there is always at least 1 on display.
Work with GM on unit orders. Make recommendations/requests.
Communicate with GM on slow moving inventory and ensure units are priced at the correct margin.
Maintain and strengthen manufacturer and vendor relationships.
Work with OEM District Sales Managers to make use of any/all programs offered by OEMs to the maximum extent possible.