Sales Manager | Wellsworth Hotel

Shaner Hotels•Southbridge, MA

12d•Onsite

About The Position

The Sales Manager at Wellsworth Hotel is responsible for overseeing daily operational procedures within the Sales department, ensuring compliance with all hotel and franchise policies. This role requires a deep understanding of current customers and accounts, and the ability to identify and pursue new business opportunities and market segments. The Sales Manager will develop special packages and advertising campaigns to increase occupancy during slower periods, and represent the hotel at trade shows and community events. Strong communication with the General Manager and other department managers is essential, along with performing other assigned duties.

Requirements

Minimum 4 years progressive experience in sales, preferably in the hospitality industry.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.
Bilingual English/Spanish a plus.
Familiarity with the local economy and market conditions.
Working knowledge of hotel operations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Familiarity with Sales and Marketing tools.
Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals.
Knowledge of organizing set up requirements from information on B.E.O.'s.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

college degree in hospitality management or business preferred.

Responsibilities

Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well.
Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
Help determine and implement what additional business or market segments the hotel should pursue.
Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
Excellent communication with General Manager, all other Department Managers, and staff.
Other duties as assigned.