Walser Auto Campus: Mercedes-Benz of Wichita Sales Manager

Walser Automotive Group•Wichita, KS

11h•Onsite

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, Walser has grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. Your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

Must be at least 18 years of age
Must have a minimum of 3 years in retail sales, autos or similar
1 year management in the same or similar field.
Must have excellent customer service skills
Must have a positive attitude and work well in a team environment
Must have a valid driver’s license and acceptable driving record

Responsibilities

Assist Customer Specialists in closing sales and conduct “Fly-Bys”/TO’s on every deal
Work with Customer Specialists to set sales and gross objectives and increase F& I penetration
Manage the efforts of vehicle salespeople to enhance the customer satisfaction rating of the dealership and exceed the minimum standard for the Customer Satisfaction Index
Manage the F&I Process and PVR expectations
Coordinate in store training (Product, Closing and Sales Process)
Partner with the Finance team to develop and coordinate best practices and finance product sales
Manage the follow-up, DS processes and appointment handling process. Road to 50% overall close on show floor visits
Follow company rules for safeguarding customer information at all times
Verify that every customer is being offered ancillary products per Walser Policy
Ensure that titles for trades are collected at the time of sale and verify that payoff information is correct
Train and manage staff in company policies and ensure adherence to all company policies
Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP’s as needed and administer annual performance evaluations for staff with thoughtful feedback
Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
Complete employee terminations based on policy violations with HR approval
Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
Coordinate with the Recruiting Department to interview and hire department staff
Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
Ensure Walser service processes and scripts are followed by employees
Support the career and professional development of staff
Lead by example and be an advocate for staff
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned