Sales Associate - Mercedes-Benz of Westmont
About The Position
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in a no-haggle sales environment. This role involves responding to leads in a timely fashion, answering questions, providing information, and guiding customers effectively from phone and internet contact to an in-store experience, all while providing an exceptional customer experience. AutoNation is redefining the car-buying experience and needs driven, customer-focused professionals to lead the way. With nationwide inventory and a supportive team, associates will have everything needed to succeed. The position requires helping customers select their perfect vehicle, negotiating terms to ensure payment options meet their lifestyles, budgets, and expectations, and closing deals. e-Commerce Sales Associates also provide exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. As a Fortune 150 company, AutoNation is undergoing a multi-year digital transformation to revolutionize the industry, focusing on innovation, teamwork, and making a positive impact for customers, coworkers, and communities. The company is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds who are passionate about making a positive impact.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Drive to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Sales or customer service experience preferred
- Prior sales experience, retail preferred
Responsibilities
- Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in a no-haggle sales environment
- Respond to leads in a timely fashion
- Answer questions and provide information
- Help guide customers effectively from phone and internet contact to an in-store experience
- Provide an exceptional customer experience
- Help customers select their perfect vehicle
- Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations
- Close the deal
- Follow up with customers to ensure satisfaction and drive loyalty
- Help transition customers to the Service department to support their ownership experience
Benefits
- Competitive benefits
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
