Sales Manager, Solomon Pond Mall

KnitWell Group•Marlborough, MA

20h•Onsite

About The Position

Talbots is seeking a Sales Manager to support store sales and service at its Solomon Pond Mall location. The role creates a welcoming, hospitality-focused environment and builds lasting relationships with customers and associates. The Sales Manager provides styling advice, promotes products and brand loyalty, and helps achieve sales and service goals through coaching, training, and accountability. The position balances selling with operational work, supports business planning and task prioritization, and helps ensure compliance with company policies and applicable employment laws. This is a regular, full-time position with a pay range of $19.00–$23.75 per hour. The schedule requires open availability for 40 hours per week, including flexible opening and closing shifts, weekends, and holidays. The role involves standing for extended periods, regular movement, climbing ladders, and lifting, carrying, or moving at least 40 pounds.

Requirements

Passion for selling and ability to generate ideas to drive store traffic.
Professionalism, a strong work ethic, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Organization, strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business information and brand initiatives.
Ability to work cooperatively in a diverse environment.
Technological aptitude to use and coach others on computer, POS, iPad, and handheld systems.
Ability to climb ladders, move around regularly, stand for extended periods, and bend, reach, and stretch for products.
Ability to lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and enduring relationships.
Provide customers with styling advice based on their needs and deliver meaningful service that promotes products and builds brand loyalty.
Achieve sales and hospitality metrics, including client outreach, appointment setting, and Talbots Classic Awards.
Reinforce selling and service standards through coaching, training, and accountability.
Prioritize daily tasks to meet the needs of customers, the team, and the business.
Balance operational responsibilities with selling, and plan and prioritize work accordingly.
Maintain awareness of business conditions, competitors, fashion trends, and key business drivers to identify sales opportunities and support financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.