Sales Manager

Lodgeworks•Arlington, VA

15d•Onsite

About The Position

The Hyatt Place Arlington/Courthouse Plaza is seeking an experienced Sales Manager to join our team. This contemporary hotel in Arlington’s Courthouse District features 168 guest rooms and suites, The Placery at the lobby bar, and more than 4,500 sq. ft. of event space. LodgeWorks is actively hiring for a Sales Manager. LodgeWorks is a privately held hotel development and management company with a strong family culture across its 18 hotels, including the award-winning Archer Hotel boutique collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn. With a rich 35+ year history, LodgeWorks has grown to over 950 employees nationwide. Hospitality is central to LodgeWorks' operations, grounded in Midwestern hospitality and focused on building relationships with each other, guests, clients, and partners.

Requirements

Experienced Sales Manager
Hotel Experience Required
A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
A long-term thinker.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
Able to maintain composure and objectivity under pressure.
A strong and confident negotiator.
Comprehensively aware of how important relationships are and find joy in growing and maintaining new ones with clients and employees.
An excellent communicator with stellar time-management skills.
A self-starter with a strong work ethic who can work both individually and with a team.
A leader by example, ready to motivate and inspire others.
Passionate about closing the business and thinking creatively in order to win it.
Ethical, with high integrity, respect and sense of community.
Fluent in English.

Nice To Haves

Three years of experience in hotel sales or relevant field.
A high school graduate with a diploma or equivalent.
Able to drive, with a valid driver’s license for the applicable state.

Responsibilities

Become familiar with all accounts in their market area and effectively maintain those accounts while soliciting new accounts, which impacts hotel revenue.
Actively develop superior service skills in dealing with clients, guests and co-workers.
Guide the team alongside the Director, assist with developing and implementing sales strategies to increase the company’s profit and motivate employees to hit sales goals.
Ensure that sales activities and bookings are focused to yield maximum revenue per available guest room and any meeting or event space where applicable.
Participate in regularly scheduled sales meetings that focus on the number of prospecting and existing calls to be made and the potential business results of these calls.
Solicit assigned accounts to achieve or exceed budgeted rooms revenue and to improve performance of the brand in the marketplace.
Spend the majority of time prospecting/cold calling for new accounts and thoroughly saturating existing accounts.
Meet or exceed all established sales goals.
Monitor production of all top accounts and evaluate trends within the marketplace.
Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments (long-term business, short-term business and leisure).
Successfully perform the sales process (establishing rapport, qualifying, meeting needs, handling objections and closing).
Close new business from prospecting calls.
Maintain a good working relationship with the existing client base and explore ways to increase revenue from this base.
Invite clients to the hotel for site tours, lunches, barbecues, etc., as well as traveling to off-site sales calls, meetings, conventions, activities, etc.
Meet and greet on-site clients.
Assist in implementing special promotions relating to direct sales segments (parties, sales blitzes, etc.).
Abide by prime-time selling activities to optimize revenue-generating activities.
React to negative trends in the marketplace by implementing blitzes and special promotions.
Develop extensive knowledge of the marketplace.
Develop telemarketing/maintenance calls and trace appropriately.
Accept the opportunity to change or give up established accounts for the good of the hotel.
Participate in maximizing ADR and revenue by contributing in the rate mix meetings.
Understand and utilize the sales tracking program.
Keep all files current and organized.
Follow up on all requests in a timely manner.
Carry through all assigned tasks within the approved timeline.
Assist with the completion of the hotel’s annual budget.
Travel to meet clients and attend trade shows.
Maintain and monitor production on assigned accounts.
Monitor inventory and rate availability.
Perform any other task or duties as requested by the General Manager.