Sales Manager

NNGE • Flagstaff, AZ

9d • Hybrid

About The Position

The Sales Manager will solicit, negotiate, and confirm new and repeat business through various efforts such as outside sales calls, telemarketing, direct mail, referrals, networking, and internet prospecting to maximize revenues and meet or exceed goals. This role requires compliance with established company sales process standards. The Sales Manager will record, notify, and coordinate customer specifications with other departments, and respond efficiently to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects. This position involves creating and distributing effective internal and external communication, both written and verbal, and developing and implementing creative sales strategies by analyzing historical, current, and future hotel/market/account trends. Additionally, the Sales Manager will develop and continually enhance relationships with key corporate, business, and travel industry accounts, maintain accurate records and files, and participate in training, trade shows, field trips, and community, industry, and professional organizations to maintain high visibility and support sales and revenue goals. The role also includes performing special projects, participating in task forces and committees, and representing the property at various trade shows.

Requirements

• Bachelor’s Degree in Hotel Management, Business Administration or related field
• Minimum of three (3) years hotel/resort sales experience, preferably in a 4-star/4-diamond property.
• Proficient in the use of Microsoft Office applications.
• Proficient in PMS systems such as Agilysys Visual-1 or LMS.
• Exceptional interpersonal, customer service and negotiating skills.
• Strong written and oral communication skills.
• Detail-oriented with strong organizational and multi-tasking skills.
• Strong working knowledge of banquet functions, room set-ups, A/V, and Food and Beverage.
• Must meet all knowledge, skills and abilities.
• Must be able to obtain/maintain any necessary licenses and/or certifications.
• Must be twenty-one (21) years of age.
• Valid Driver license.
• No felony, theft or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Nice To Haves

• Knowledge of the casino industry preferred.

Responsibilities

• Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, networking, internet prospecting, etc.) to maximize revenues to meet/exceed goals.
• Record, notify and coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Create and distribute effective internal and external communication (written and verbal).
• Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts.
• Maintain accurate, legible records and files consistent with established automated or manual sales system.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Represent property at various trade shows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level