Sales Manager
About The Position
Join Our Team as a Sales Manager! At the Washington Duke Inn & Golf Club, JB Duke Hotel & The Lodge at Duke Medical Center, we believe innovation is driven by an engaged culture of people, ideas, and exceptional service. The Sales Manager plays a vital role in generating new business, building lasting client relationships, and driving revenue growth across our collection of award-winning properties. This is an on-site, in-office position based in Durham, North Carolina. The Sales Manager is responsible for strategic prospecting, client relationship management, and revenue generation. This role represents our properties in the marketplace, develops new business opportunities, and ensures exceptional service throughout the sales and event planning process. If you are a driven hospitality sales professional who thrives on building relationships, achieving results, and creating exceptional client experiences — we’d love to meet you.
Requirements
- 2 years of hotel sales experience or related.
- Excellent communication and customer service skills
- Proficient in Microsoft Office.
- Ability to effectively manage details and take initiative in meeting program goals.
- Developed English skills both written and orally.
- Ability to lift up to 15 pounds.
Nice To Haves
- Degree, certification, or training is preferred.
- Salesforce knowledge is a plus.
Responsibilities
- Business Development & Revenue Growth Identify, solicit, and secure new business opportunities through strategic outreach and relationship building
- Consistently meet or exceed revenue and sales activity goals
- Develop and execute sales plans and deployment strategies
- Maintain awareness of market trends and competitive activity
- Client & Event Management Respond promptly to inquiries, proposals, and lead referrals
- Collaborate with catering and operations teams to support meeting and event logistics
- Ensure seamless communication with clients from initial contact through post-event follow-up
- Build long-term relationships to encourage repeat and referral business
- Operational Excellence Maintain accurate client files, contracts, and account records
- Develop thorough knowledge of sales policies, procedures, and service offerings
- Partner effectively with all hotel departments to ensure smooth execution of business
- Assist with promotions, sales initiatives, and marketing campaigns (sales blitzes, special programs, etc.)
- Reporting & Collaboration Provide timely reports and updates as requested by the Director of Sales & Marketing and Director of Group Sales
- Support departmental initiatives and contribute to overall team performance
Benefits
- Competitive salary with opportunities for growth
- Health, Dental, Vision, and Life Insurance
- Supplemental coverage options (Short-Term Disability, Long-Term Disability, Critical Illness & Accident)
- Generous Paid Time Off (PTO) and 8 Paid Holidays annually
- 401(k) with employer match (eligible after 6 months of employment)
- Complimentary employee meals & free on-site parking
- Family & Friends room and dining discounts
- Employee Assistance Program (EAP)
- Supportive, collaborative, and high-performing team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
