Sales Manager

TSS Associates • Albany, NY

10d • Onsite

About The Position

TSS Associates, Inc. is seeking a dedicated Sales Manager to lead their Outside Sales Team across New York and New England. This is a newly created leadership role focused on developing people, strengthening processes, and partnering with executive leadership to drive long-term success. The Sales Manager will oversee approximately 10 Sales Representatives, focusing on coaching, field support, strategic customer engagement, and leadership rather than managing an individual sales territory. The role involves close connection to the business through field ride-alongs, key customer visits, manufacturer meetings, sales planning, and collaboration with executive leadership. Reporting directly to the President, the Sales Manager will lead the day-to-day operations of the Outside Sales Team and work with the Inside Sales Team to ensure an exceptional customer experience.

Requirements

• Minimum of five years of outside sales experience.
• Previous sales leadership, supervisory, or management experience.
• Demonstrated ability to coach, mentor, and develop sales professionals.
• Strong leadership, communication, and interpersonal skills.
• Experience utilizing CRM software.
• Excellent organizational and problem-solving abilities.
• Valid driver's license.
• Willingness to travel throughout New York and New England.

Nice To Haves

• Experience within the HVAC, plumbing, hydronics, mechanical, building products, or manufacturers' representative industry.
• Salesforce CRM experience.
• Experience leading geographically dispersed or remote sales teams.

Responsibilities

• Lead, coach, mentor, and develop the Outside Sales Team.
• Conduct regular one-on-one meetings, performance coaching, and field ride-alongs.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.
• Support Sales Representatives through strategic customer visits and territory development.
• Monitor sales activity, Salesforce CRM utilization, and key performance indicators.
• Lead weekly sales meetings and communicate company initiatives and priorities.
• Partner with executive leadership to execute sales strategies and drive organizational growth.
• Collaborate with the Inside Sales Team to ensure exceptional customer service and communication.
• Assist with recruiting, interviewing, onboarding, and developing future sales talent.
• Identify opportunities to improve sales processes, communication, and operational efficiency.
• Serve as the primary day-to-day leader and resource for the Outside Sales Team.

Benefits

• 401(k) plan (where applicable).
• Company car or vehicle allowance.
• Health insurance.
• Dental insurance.
• Paid Time Off (PTO).
• Paid company holidays.
• Company laptop and mobile phone.
• Business expense reimbursement.
• Ongoing professional development and leadership growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed