Sales Manager - Hotel Experience Required

DoubleTree•Rochester, NY

2d•Onsite

About The Position

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. This role requires developing a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. The Sales Manager must develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team. They will meet or exceed set goals and operate the Sales Department within established sales expense budget. This role also involves participating in M.O.D. and Saturday office coverage as scheduled, initiating and following up on leads, and maintaining and participating in an active sales solicitation program. Monitoring production of all top accounts and evaluating trends within your market, regularly contacting existing accounts based on the tracing frequencies of the Account Coverage Program, and meeting or exceeding sales solicitation call goals as assigned by the Director of Sales are key functions. The Sales Manager will invite clients to the hotel for entertainment, lunches, tours and site inspections, and assist in implementing special promotions relating to direct sales segments, such as sales parties and sales blitzes. Assisting in the preparation of required reports in a timely manner and being familiar with all Embassy Suites by Hilton sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR) are also crucial. Conducting a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and using the property’s computerized sales management system to manage the hotel’s business, including generating reports, entering business, blocking space and building accounts, are essential duties. Meeting and greeting onsite contacts and abiding by Prime Selling Time (PST) are also required. Developing networking opportunities through active participation in community and professional associations, activities and events, and reviewing meeting planner evaluations with the DOS to ensure that issues receive follow-up are part of the role. Entertaining clients and handling inquiries as part of the Inquiry Day Program are also responsibilities.

Requirements

At least 4 years of progressive hotel sales experience or a 4year college degree and at least 2 year of related experience or a 2year college degree and 3 or more years of related experience.
Must have a valid driver’s license in the applicable state.
Must be skilled in Windows, Company approved spreadsheets and software and word processing.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.

Nice To Haves

Hotel Experience Required

Responsibilities

Effectively solicit and become familiar with all accounts in his/her market segments.
Prospect and close on assigned accounts/territory to positively impact hotel revenues.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team.
Meet or exceed set goals.
Operate the Sales Department within established sales expense budget.
Participate in required M.O.D. and Saturday office coverage as scheduled.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e. Sales parties, sales blitzes, etc.
Assist in the preparation of required reports in a timely manner.
Be familiar with all Embassy Suites by Hilton sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities and events.
Review meeting planner evaluations with the DOS to ensure that issues receive follow-up.
Entertain clients.
Handle inquiries as part of Inquiry Day Program.
Attend daily Embassy Suites by Hilton Business Review meetings.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with DoubleTree by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.