Sales Manager

Central States•Jasper, AL

About The Position

The Sales Manager provides strategic oversight and operational execution for the inside sales function within the manufacturing division. The role ensures consistent use of standard operating procedures, adherence to customer service and retention protocols, and progress toward divisional sales objectives. The manager leads Territory Sales Managers (TSMs) through structured training, coaching, and performance management; optimizes sales territories; coordinates sales activities with inventory and production capacity; and addresses quality concerns through root cause analysis and corrective action planning. The position also supports policy compliance, succession planning, and improvements to customer engagement strategies, while serving as a liaison between inside sales and other business functions. The role is performed primarily in an office environment and involves standard office equipment, extensive reading, and primarily sedentary work. It requires occasional lifting of office products and supplies and verbal and electronic communication. Minimal travel is required, approximately 10 percent. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Requirements

At least 3 years of management experience in a customer service environment.

Nice To Haves

Ability to create presentations using Microsoft PowerPoint.
Ability to analyze data using Microsoft Excel.

Responsibilities

Direct, coordinate, and evaluate the inside sales team.
Staff, train, and conduct performance evaluations to develop team members and guide sales strategy execution.
Assign key accounts and customers; coach Territory Sales Managers on activities and performance; and align work with KPIs and goals.
Lead succession planning and maintain leadership bench strength.
Develop and implement sales plans aligned with divisional and organizational priorities.
Ensure consistent execution of standard operating procedures and monitor performance against KPIs and sales targets.
Build long-term customer relationships through proactive communication and service excellence, and engage customers to support retention and satisfaction.
Conduct field visits as needed to strengthen partnerships and gather customer insights.
Use social media to promote the company’s brand, culture, values, core competencies, and products and increase awareness among industry partners, customers, employees, and candidates.
Partner with Operations and Logistics to align sales activities with production capacity and inventory availability.
Coordinate responses to capacity constraints and inventory outages, ensuring clear customer communication.
Collaborate with Supply Chain and Production to address and resolve service-delivery issues.
Lead root cause analysis and corrective action planning for sales quality issues, including RMA-related concerns.
Promote continuous improvement in sales processes and customer engagement practices.
Ensure compliance with internal policies and procedures, quality standards, and operational discipline.
Perform other department-related duties and activities as necessary to support operations.
Achieve divisional sales targets and revenue growth, including pounds and gross margin; meet RMA reduction goals; improve customer satisfaction and retention; develop succession readiness; maintain compliance with SOPs, audit requirements, and quality standards; and resolve sales quality issues accurately and promptly.
Consistently exhibit the company values: Own It, Can Do, and Act in Love.

Benefits

Employee ownership through the ESOP, including an annual allocation of company stock.
401K.
Education assistance of up to $5,250 each year.
Profit-sharing bonus or Own It bonus.
Medical coverage with 100% employer-paid coverage available.
Dental insurance.
Vision insurance.
Holiday pay.
Paid time off, including paid time to support a cause close to the employee’s heart.
Employee Assistance Program offering confidential emotional support, work and lifestyle support, legal guidance, financial resources, and digital support.
Care Guides to help employees navigate the healthcare system.
Life insurance equal to 1.5 times annual salary, 100% employer-paid.
Wellness program with the opportunity to earn up to $1,200 annually when enrolled in a medical plan.
Health Savings Accounts.
Flexible Spending Accounts.
Short-term disability.
Long-term disability, 100% employer-paid.
Performance-based merit increases.
SHINE program offering employee financial assistance and dependent scholarships.