Sales Manager (Call Center Environment Sat - Mon)

Life Protect 24 7 Inc•Norfolk, VA

3d•Hybrid

About The Position

Life Protect 24/7 is seeking a motivated leader for their Full Time Inbound Call Center Sales Manager position. The ideal candidate will lead a team of 15-20 members in a positive, remote setting while working in the office. This role involves guiding representatives who handle inbound calls for a medical and security alert system. The Sales Manager will act as an advocate for the company, relaying goals, quality standards, and procedures through servant leadership. The team is central to the company culture, and the manager will foster development, training, incentives, and advancement opportunities. Building rapport, listening, identifying needs, communicating clearly, and providing solutions are key aspects of this role.

Requirements

Must be at least 18 years of age
High school diploma or equivalent
2 years of experience leading a team in a call center environment
At least one year of experience in leading a remote team
Experience in monitoring call quality, call queue, and coaching sales
Strong communication skills (verbal, written, and interpersonal)
A customer focused approach with adaptability to new situations
Ability to multitask, prioritize and manage time
Ability to motivate and engage a sales team

Responsibilities

Lead a team of 15-20 team members in a positive atmosphere in a remote setting, while working in office.
Relay company goals, quality standards, and processes, and procedures to our team through servant leadership.
Effectively educate and support sales representatives through their sales experience.
Build rapport and establish relationships with the team by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.
Monitor call quality, call queue, and coach sales representatives.