Assistant Sales Manager (Call Center)

Health Insurance Alliance LLC•Fort Lauderdale, FL

1d•$75,000 - $90,000•Hybrid

About The Position

Health Insurance Alliance (HIA) is a rapidly growing, technology-focused insurance sales company seeking a highly motivated Assistant Sales Manager to join their dynamic team. The company prioritizes providing quality service to clients with a seamless experience and a deep understanding of their needs. HIA values its people, fostering an inclusive and diverse workforce where individuals feel valued, respected, and empowered. The Assistant Sales Manager will support the Sr. Sales Manager by cultivating a high-performance sales culture and providing direction to achieve revenue targets. This role requires an experienced sales professional with a strong understanding of the health insurance landscape and a proven track record of driving sales in a call center environment.

Requirements

Experience leading sales agents, particularly in a 1099 sales environment.
Thrive in a dynamic, fast-paced setting.
Strong communication skills across all channels (written, email, phone).
Self-starter who can take initiative, manage day-to-day tasks, and adapt quickly to evolving priorities.
Detail-oriented.
Skilled in completing call reviews, conducting 1:1s, and pulling reports to monitor performance and identify areas for improvement.
Excellent presentation skills.
Deep understanding of sales operations within the health insurance industry, including U65 products and market trends.
Collaborative mindset.
Tech-savvy, proficient in tools such as Microsoft Office, Google Suite, and sales-related software.
Committed to compliance, ensuring adherence to industry standards and regulations.
Results-driven professional who strives to exceed expectations while fostering a supportive, high-performing team culture.

Nice To Haves

An active 215 License is ideal.

Responsibilities

Assisting in mentoring and supporting the Sales Agent Department to achieve individual and team revenue goals.
Providing day-to-day guidance to U65 Team Captains and collaborating with Medicare and ACA Managers to support sales performance.
Encouraging a positive and collaborative team environment focused on customer satisfaction and excellence.
Monitoring attendance reports and supporting strategies to improve attendance across the team.
Assisting with training updates and professional development programs, including scheduling agent shadowing.
Tracking KPIs, reporting performance trends, and supporting teams in meeting or exceeding performance goals.
Helping identify performance improvement opportunities and assisting in implementing corrective actions.
Managing spiff tracking for agents and ensuring timely reporting.
Facilitating communication with vendors for feedback and transparency.
Assisting in the schooling and licensing process for new Sales Agents.
Supporting call reviews, resolving issues, and addressing agent concerns.
Aiding in developing captains to better manage and understand their teams.
Assisting with call routing and managing agent priorities.
Promoting a positive work culture in both remote and in-office settings.
Supporting onboarding new agents, monitoring performance, assisting with monetary fines, documenting company violations, and recommending terminations when necessary.
Supporting the Sr. Sales Manager with any ad hoc projects and/or day to day tasks.