Assistant Call Center Manager

Seaside Plumbing • Bishopville, MD

2d • $25 - $27 • Onsite

About The Position

At Seaside Plumbing, we are dedicated to providing exceptional service that goes beyond just fixing plumbing issues; we aim to restore peace of mind and uplift lives. We believe in a human-centered approach to service, ensuring customers feel heard and valued. Our leadership is committed to being present, supportive, and accountable, fostering a career path that employees can be proud of. We have cultivated a company environment where individuals can grow, customers can trust, and high standards are consistently met.

Requirements

• Experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Organized, detail-oriented, and proactive
• Communicate clearly and confidently
• Want to grow into a leadership role
• Not avoid giving feedback or holding others accountable
• Ability to thrive in fast-paced environments
• Willingness to work with a team and take on team responsibility
• Possess urgency and follow-through
• Comfortable with a high-pressure role

Responsibilities

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results

Benefits

• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance
• 401(k) with 4% match
• Profit sharing
• Paid vacation, sick time, and holidays
• Gym membership
• Ongoing leadership and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed