Sales Manager

Highgate Hotels • Los Altos, CA

2d • Onsite

About The Position

InnVentures is hiring a Sales Manager for the Residence Inn Palo Alto in Los Altos, California. The role focuses on uncovering and closing new business for multiple properties in the same market, building meaningful client relationships, and helping grow market share and hotel financial results. The Sales Manager will work collaboratively with hotel teams and community partners to develop business and support hotel goals.

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows, company-approved spreadsheets, and word processing.
• Must be able to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Long hours are sometimes required.
• Light work involving exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Solicit, negotiate, and book new business through proactive direct sales efforts.
• Build on existing relationships to maintain and grow the current customer and account base.
• Understand clients’ visions and communicate their needs and requests effectively within the hotels.
• Respond to client inquiries, requests, and concerns in a timely and professional manner.
• Develop rapport with key industry players in the community, including the local Convention & Visitor’s Bureau.
• Meet or exceed weekly sales call goals to maintain the sales pipeline.
• Participate in weekly sales meetings, record and act on future account, customer, and event traces, write action plans, and prepare the annual marketing plan.
• Support hotel goals through teamwork and collaboration with all departments.
• Attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with InnVentures standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave
• Personal leave
• Medical leave
• Military leave
• Hotel benefits
• Leadership development program
• Voluntary accident, life, critical illness, and flexible spending account benefits
• Get paid daily

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED