Sales Manager (Full Time)

Carters Inc.•Myrtle Beach, SC

About The Position

As a full-time Sales Manager at Carter’s, you will serve as a welcoming first point of contact for families and help customers choose products for children from preemie through size 14. You will be a product and brand expert, provide an excellent in-store and omni-channel customer experience, and lead by coaching and supporting the store team. The role includes Leader on Duty supervisory responsibilities, supporting sales and business priorities, addressing customer concerns, and promoting a positive, safe, and inclusive environment.

Requirements

High school diploma or GED.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week.

Nice To Haves

Positive and solutions-oriented mindset.
A variety of skills and experiences.

Responsibilities

Welcome customers and assist them with product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor and provide a consistent omni-channel experience.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and coach team members toward success.
Plan and execute an assigned business focus area, with detailed follow-through.
Perform Leader on Duty supervisor responsibilities, drive results, and resolve customer concerns promptly and appropriately.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Provide timely, constructive feedback to the store team and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support Asset Protection through customer service, safety awareness, and operational controls.
Continually develop product and brand knowledge and educate the team about product styles, features, and benefits.

Benefits

Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Tuition-free GED or bachelor’s degree program, or English as a second language learning, through the Advance You program.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development opportunities and programs.
Schedules designed to support work-life balance.