Sales Manager

Sekisui House U.S. • Denver, CO

13d • Onsite

About The Position

This position leads community sales operations by managing and developing a high-performing sales team to achieve sales targets, deliver an exceptional customer experience, and maintain operational excellence. The role oversees day-to-day sales activities, monitors performance metrics, ensures alignment with company sales processes, and collaborates with cross-functional partners including construction, marketing, and design. This position is responsible for driving consistent sales practices, coaching team members, and contributing to strategic growth initiatives while maintaining a strong community presence.

Requirements

• Bachelor’s degree OR equivalent combination of education and experience.
• Minimum 4–6 years of experience in new home sales, real estate, or a related field.
• Experience supervising or leading sales professionals or support staff.
• Strong leadership skills with the ability to coach, motivate, and develop a sales team.
• Advanced understanding of sales processes, customer engagement, and operational requirements.
• Ability to create short-term plans aligned with community goals and market activity.
• Strong problem-solving, analytical, and decision-making skills.
• Ability to ensure compliance with policies, procedures, and company standards.
• Effective communication and collaboration skills across functions and leadership levels.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Proficiency in CRM systems, sales tools, and reporting platforms.
• Ability to manage competing deadlines in a fast-paced environment.
• Customer-first mindset with a focus on driving high-quality interactions and experiences.

Nice To Haves

• Experience in homebuilding sales management or community-level leadership roles.
• Familiarity with CRM systems, sales reporting tools, and contract processes.
• Experience supporting cross-functional planning and customer experience initiatives.

Responsibilities

• Lead, supervise, and develop the sales team to achieve community-level and divisional sales targets.
• Monitor and analyze sales performance, conversion metrics, and community activity to identify opportunities and address potential risks.
• Establish and execute short-term operational plans that support traffic conversion, customer engagement, and pipeline management.
• Oversee sales office readiness, model home presentation, and the delivery of a professional and welcoming customer experience.
• Partner with cross-functional teams (construction, marketing, design, mortgage, and title) to ensure alignment on schedules, pricing, product information, and customer needs.
• Provide coaching, mentorship, and training to sales team members, including onboarding new hires, role-playing, and field shadowing.
• Resolve escalated customer issues by applying advanced knowledge of processes, policies, and customer expectations.
• Conduct market and competitive analysis to inform sales strategy, pricing, and promotional activities.
• Contribute to continuous improvement by recommending enhancements to sales processes, team communication, and customer experience initiatives.
• Support community marketing initiatives, realtor engagement, and new community openings or phase releases as needed.

Benefits

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees