SALES MANAGER

Cascade Residential Servi•San Antonio, TX

8d•Onsite

About The Position

The Sales Manager is responsible for all sales management activities, including creating, monitoring, evaluating, and implementing sales strategies to increase sales volume and average ticket prices. This role has direct oversight over the sales team, sales volume, increasing market share, and the achievement of our sales goals. The essential functions include, but are not limited to, achieving the budgeted sales and gross margin dollars outlined in the company plan by assisting the Dispatch Team Leaders to ensure sales focused and technician-generated leads are set, supporting marketing efforts that yield the budgeted number of service calls and maintenance calls, coaching the salespeople to close on technician generated and marketed leads and maintain average sale amounts according to goals, owning all rehash and inside sales coordination and execution, and supporting sales practices and building out best practices and coaching of all technicians, as required. The role involves communicating and monitoring sales goals to the company, supporting marketing efforts including grassroots and social media marketing, and working closely with Service Managers, General Managers, and other Leaders to coordinate sales and production to achieve budgeted levels. This includes ensuring salespeople & technicians are dispatched effectively, assisting them with field issues and closing sales opportunities, and ensuring all sales team members represent the company professionally, are committed to client satisfaction, and exhibit positive team spirit. The Sales Manager will conduct sales meetings, maximize lead opportunities, retain and grow the Maintenance Membership client base, and perform clerical duties such as booking calls, qualifying leads, and resolving client concerns. Additionally, they will make outbound calls to generate leads and rehash if replacement business is slow, and support and implement safety plans. The role also involves carrying out additional duties as assigned by senior leadership.

Requirements

Valid Driver’s License
4+ years of sales experience
Computer literacy, including Microsoft Office Suite
Excellent oral, written, and interpersonal communication skills
Thorough understanding of accounting and finance as it relates to the HVAC field
2 years of management experience

Nice To Haves

HVAC/Plumbing/Electrical industry-specific experience preferred

Responsibilities

Achieving the budgeted sales and gross margin dollars outlined in the company plan
Assisting the Dispatch Team Leaders to ensure sales focused and technician-generated leads are set
Supporting marketing efforts that yield the budgeted number of service calls and maintenance calls
Coaching the salespeople to close on technician generated and marketed leads and maintain average sale amounts according to goals
Owning all rehash and inside sales coordination and execution
Supporting sales practices and building out best practices and coaching of all technicians, as required
Communicating and monitoring our sales goals to the company
Support marketing efforts to include grassroots marketing, social media marketing, and other focuses as required
Working closely with the Service Managers and General Managers and other Leaders to coordinate sales and production to achieve the budgeted levels of production
Working with the Service Managers and General Managers and other Leaders to ensure salespeople & technicians are being dispatched effectively
Assisting salespeople & technicians with issues while in the field, to include with all aspects of closing sales opportunities as needed or supporting technical items within the field systems
Ensuring that all sales team members always represent the company professionally, are committed to the 100% satisfaction of the company’s clients, as well as showing a positive team spirit in all dealings with other team members
Conducting sales meetings on a set cadence
Maximizing lead opportunities and retaining and growing the Maintenance Membership client base
Performing clerical duties associated with, but not limited to, booking incoming calls, qualifying sales leads, and resolving client concerns
Ensuring that, if the replacement business is slow, make outbound calls to generate leads and rehash
Support and implement safety plans through managing individual department safety scores and other safety program requirements
Carrying out additional duties by senior leadership
Oversees the Sales Technician function
Carries out supervisory responsibilities in accordance with organization policies and applicable laws
Staff selection, establishing expectations/goals, employee development, planning, assigning, and directing work; appraising performance; rewarding, and resolving employee concerns
Directly responsible for the teams in the respective area
Interviewing, hiring, and training employees; planning, assisting, retention, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Provides ongoing training to applicable staff to develop and encourage their technical and operational performance
Meets with appropriate staff on a timely basis for performance evaluations and communication of company goals