Sales Manager, Watches & Fine Jewelry, Rodeo Drive

Chanel • Beverly, MA

2d • Onsite

About The Position

CHANEL is looking for a Sales Manager for the Beverly Hills Watches & Fine Jewelry (WFJ) Flagship. This position will serve as a key brand ambassador and business leader focused on delivering extraordinary experiences for internal teams and clients. They will be responsible for driving the overall business of our Flagship through managing a seasoned team of salespeople, coaching, and equipping the Boutique Director with critical business knowledge.

Requirements

• Minimum 5 years of related experience
• Ability to lift 15 lbs.

Nice To Haves

• Bachelor’s degree (preferred)

Responsibilities

• Drive scale and grow WFJ business across all segments (Watches/Fine Jewelry/High Jewelry), through the Beverly Hills WFJ sales team.
• Engage neighboring Fashion and WFJ partners to reach strong growth ambition.
• Deliver on business driving KPIs around recruitment, retention, conversion, data capture, etc.
• Develop strategies to increase sales and achieve goals.
• Partner closely with Boutique Director to serve as a liaison between the Fashion and Watches & Fine Jewelry divisions, fostering consistent communication, a collaborative and partnership-driven culture by strengthening cross-divisional relationships, identifying shared client opportunities, and creating meaningful connections that support the growth of businesses.
• Partner closely with the CRM team to identify business opportunities and develop targeted client lists that support boutique priorities, collection launches, grassroots events, client engagements, and sales objectives.
• Partner with Sales Advisors to review and activate targeted client lists, ensuring personalized, relevant, and timely outreach.
• Drive successful WFJ events and activations by leading the team in identifying high potential clients and supporting curated client outreach and follow-up.
• Coach and inspire the team to deliver an exceptional client experience for all clients at all times enabled by meaningful leadership presence on the selling floor.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including Chanel Savoir Faire, sales techniques and service delivery.
• Drive all aspects of the WFJ business, including analysis, reporting, assortment planning, and partnership with Home Office teams.
• Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level