Sales Manager - Franchise

Hilton • Santa Fe, NM

4d • Hybrid

About The Position

This role involves representing the hotel by soliciting, responding to, and negotiating with potential clients for group accommodations (10 or more guest rooms), with or without meeting space and/or on-site catering. The Sales Manager will also represent the hotel in significant customer interactions, negotiate contracts, and prepare proposals and contracts for prospective customers. This position requires attending weekly sales meetings, conducting site inspections, and assisting supportive staff with administrative tasks. Other duties as assigned.

Requirements

• Basic hotel product knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Basic knowledge of the hotel structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Basic knowledge of audio visual equipment, telecom equipment, lighting, and room temperature control.
• Extensive knowledge of the market and related meeting industry.
• Quantitative processing of data via office machine equipment, mathematical computations, and analytical skills necessary to accurately determine and communicate financial, forecasting, and space utilization calculations.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in-house sales system), Internet.
• Ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence, and similar written materials.
• Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, etc.
• Ability to complete a contract in compliance with all checklists, standards, and hotel policies.
• Interpersonal skills to provide overall guest satisfaction.
• Must be at least 21 years of age.
• Valid driver’s license required.
• Travel required.

Nice To Haves

• Bachelor’s degree in Hotel Management, Business Administration, Marketing, or Communications preferred.

Responsibilities

• Solicit, respond to, and negotiate with persons requiring group accommodations (10 or more guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales (and Marketing).
• Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues.
• Negotiate contracts with customers and commission agreements with third-party agencies.
• Initiate the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space, and rate availability.
• Develop and quote prices for group accommodations, meeting space, and banquet services.
• Attend weekly sales departmental meetings and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
• Conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Assist supportive staff with answering of telephones, photocopying, using fax machines and maintaining sales files.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED