Sales Manger/Desk Manager

Jack Madden Ford Sales Inc•Norwood, MA

11d•Onsite

About The Position

Jack Madden Ford is seeking a proven automotive sales professional and strong closer to join their team. This role is for an individual who knows how to sell cars, manage a deal from start to finish, and work effectively with the sales desk. For over 70 years, Jack Madden Ford has been family-owned and operated, prioritizing customer relationships, integrity, and treating employees like family. They offer a great work-life balance within a professional, competitive, and results-driven sales environment. The ideal candidate is more than just a salesperson; they are a true sales professional who understands the entire sales process and can collaborate with the sales desk and management to structure and close profitable deals. Confidence, competitiveness, coachability, and a results-driven attitude are key, alongside a commitment to customer satisfaction for long-term success.

Requirements

Proven automotive sales experience.
A track record of successfully closing deals.
Strong negotiation and objection-handling skills.
Confident communication and presentation abilities.
Ability to work effectively with Sales Managers and the sales desk.
Strong follow-up and CRM discipline.
Professional appearance and attitude.
Competitive, motivated, and goal-oriented personality.
Ability to work independently while being a strong team player.
Customer-focused approach with a commitment to earning repeat and referral business.
A strong desire to make money and build a successful career in automotive sales.

Nice To Haves

Ford experience is a plus

Responsibilities

Work with customers throughout the complete vehicle sales process.
Build rapport quickly and establish trust with customers.
Conduct professional vehicle presentations and effective demonstrations.
Ask the right questions to understand customer needs, wants, and budget.
Present vehicles and dealership products with confidence.
Effectively overcome objections related to price, payments, trade values, financing, and timing.
Ask for the sale and close deals.
Work closely with Sales Managers and the sales desk to structure deals and maximize opportunities.
Maintain strong communication with management throughout the sales process.
Follow up consistently with unsold prospects and previous customers.
Generate repeat and referral business through exceptional customer service.
Utilize CRM tools and dealership processes to manage leads and follow-up.
Maintain accurate customer and deal information.
Stay current on Ford products, features, incentives, and dealership programs.
Deliver a professional experience from initial contact through delivery and beyond.
Structure deals effectively.
Identify opportunities to overcome objections.
Maximize every qualified customer opportunity.
Protect gross while providing a great customer experience.
Communicate deal status clearly and efficiently.
Move customers through the buying process.
Close more deals.