Sales Leader

Express • Louisville, KY

3d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores in the United States and Puerto Rico and online and mobile sales channels. The Sales Leader at the Mall At St Matthews drives sales-floor and stockroom operations, supports associate training, and helps deliver a strong in-store customer experience. The role also supports store management, customer service, merchandise flow, scheduling, and visual execution.

Requirements

• High school diploma or equivalent.
• One year of experience.
• Proficiency using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet physical requirements.
• Effectively communicate with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Train associates on store operations, products, policies, and procedures.
• Execute action plans that optimize results and carry out daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omnichannel operations.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule that places the right associate in the right place at the right time.
• Promote and support an environment focused on great in-store customer experiences.
• Resolve customer service issues to a positive outcome.
• Lead and model the customer experience model.
• Demonstrate expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
• Part-time associates can access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED