Sales Leader

Express • Gilroy, CA

9h • $19 - $26 • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles for work, everyday wear, and special occasions. The company operates more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

The Sales Leader drives operations on the sales floor and in the stockroom, helps train associates, and supports a positive in-store shopping experience. The role works with store management to coach and develop associates, execute store operations and action plans, support merchandise flow and visual standards, and ensure effective customer service and store coverage. The position is at the Gilroy Premium store.

Requirements

• High school diploma or equivalent.
• One year of experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policies, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omnichannel operations.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule that places the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Resolve customer service issues effectively and reach positive outcomes.
• Lead and model the customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance, through LIG Solutions.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible for an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED