Sales Leader II - C&IB Group Manager

PNC•Houston, TX

19h•Onsite

About The Position

At PNC, the Sales Leader II - C&IB Group Manager role within the Commercial Banking organization is based in Houston or The Woodlands, TX. PNC operates as an in-office company, fostering a supportive culture. This role involves managing and directing teams to achieve business results and customer experience goals, potentially including direct sales and client responsibilities, and managing both individual contributors and other managers. The position oversees the team's financial results and has a broader span of control than a Leader I. Key aspects include participating in and driving the development of goals and strategies, leading and influencing to achieve team objectives, and monitoring business metrics to adapt sales strategies. The manager develops and oversees the execution of account and sales plans, manages risk/return, and drives quality for new and existing clients, actively identifying and mitigating various types of risk. The role serves as an escalation point for risk management topics and may have exception authority. It also involves managing a network of senior internal and external relationships to acquire and expand clients, networking within the industry, and leading the team to offer PNC's full range of products and services. The manager leverages reporting and sales tools to coach the team, develops team members, identifies high-potentials, and motivates staff, including talent acquisition, retention, and performance management. This role requires effective planning, organizing, directing, analyzing, and evaluating staff and processes, connecting strategy to daily activities, and regular team updates. Employees are expected to be customer-focused, manage risk according to PNC's Enterprise Risk Management Framework, cultivate diverse teams, role model values, drive change and innovation, achieve results, and develop employees.

Requirements

Roles at this level typically require a university / college degree.
Industry-relevant experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility is required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: Bachelors
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies: Conflict Management, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Preferred Skills: Account Management, Client Prospecting, Competitive Advantages, Customer Relationships, Identifying Sales Opportunities, Negotiation, Results-Oriented.

Responsibilities

Manages and directs team(s) to achieve business results and customer experience goals.
May have direct sales and client responsibilities and may manage both individual contributors and other managers.
Oversees team(s)'s financial results.
Participates in and drives the development of goals and strategies.
Leads and influences to achieve the objectives of the team(s).
Monitors business results/metrics and adapts sales strategies and tactics.
Develops and oversees the execution of account and sales plans.
Manages risk/return and drives quality for new and/or existing clients.
Actively identifies and may be responsible for higher and/or broader levels of risk management.
Mitigates different types of risk, such as regulatory, reputational, operational, credit and human capital risks.
Serves as an escalation point for risk management topics, coordinates problem solving and may have exception authority.
Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Networks within the industry and may serve in a leadership role in the community, industry or market.
Leads the team to bring the full range of PNC's products and services to the client.
Assists other team members in developing their network.
Leverages reporting and sales tools to proactively identify and coach team to successfully convert sales opportunities.
Develops team members while monitoring progress against goals.
May support the development of other managers.
Identifies high-potentials and creates winning teams.
Motivates and develops staff, including acquiring and retaining top talent and managing performance-based issues.
Effectively plans, organizes, directs, analyzes and evaluates staff and processes.
Connects strategy to day-to-day activities and updates the team on a regular basis.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service