About The Position

The Sales Lead is a role model Bear Builder with additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs and supports Bear Builders, models Experience First® behaviors, and focuses on achieving store sales goals. When not serving as Floor Leader on Duty, the Sales Lead works as a Bear Builder, providing exceptional Guest service and supporting store operations.

Requirements

  • High school diploma or GED equivalent.
  • Availability to work 15–25 hours per week.
  • Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
  • Ability to sit, stand, and move around for the duration of a shift.
  • Ability to lift more than 25 pounds.
  • Demonstrates good judgment in ambiguous situations, initiative and self-direction, and the ability to remain calm in challenging circumstances.
  • Enjoys meeting and interacting with new people and has a helpful attitude.
  • Can connect with and inspire others, and has a strong desire to develop, train, and support others.

Nice To Haves

  • Build-A-Bear store associate experience.
  • Associate’s degree or higher in business, management, or a related field.

Responsibilities

  • As Floor Leader on Duty, provide exceptional Guest service and help ensure a memorable experience.
  • Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
  • Model Experience First behaviors.
  • Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
  • As a Bear Builder, actively engage with Guests using the Experience First Make Behaviors.
  • Create a warm, inclusive atmosphere and foster positive Guest interactions.
  • Uphold brand standards and guidelines to provide a seamless experience for Guests.
  • Demonstrate dependable, engaged, and helpful teamwork.
  • Support achievement of store financial goals and compliance with company policies, procedures, and standards.
  • Create an Experience First culture for Guests and associates, achieve assigned goals, and consistently execute operational standards.
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