Sales Lead

Barnes & Noble•Washington, DC

About The Position

The Sales Lead models effective selling behaviors and provides an exceptional customer experience by sharing product knowledge with customers and the store team. The role helps lead the team and manage the store to support sales goals, operational efficiency, and excellence. The Sales Lead mentors and supports customer service associates (CSAs), helping them develop the expertise needed for successful careers at Paper Source. The role works collaboratively across the store to provide a positive experience that encourages customer satisfaction and repeat visits. The Sales Lead creates memorable shopping experiences through consistent, friendly, informed service; maintains an inviting store through visual merchandising and replenishment; and uses campaigns, promotions, new item launches, and enterprise orders to engage customers and drive sales. The role supports employee development, directs daily store operations, identifies opportunities to improve operations, and communicates effectively with the team. During assigned Manager on Duty (MOD) periods, the Sales Lead drives results, leads merchandising and replenishment, and opens or closes the building while supporting the safety of employees and customers. The position works on the selling floor and involves physical activity, including prolonged standing, repetitive bending, lifting, and climbing.

Requirements

Understand and deliver excellent service standards.
Continue to grow knowledge of products, the market, and current cultural trends.
Have solid operational knowledge to run the store.
Have proven experience training employees.
Have solid decision-making skills.
Communicate effectively and work collaboratively.
Prioritize customer experience.
Delegate effectively and work through others.
Support results through observation and development of the store team.
Be well-organized and manage time efficiently; shift gears, prioritize, and multitask in a changing work environment.
Use good judgment, remain calm when situations escalate, take responsibility for one's actions, and be open to feedback and personal development.
Enjoy working with people, value them, and bring a can-do, team-player attitude.

Responsibilities

Create memorable shopping experiences through consistent, friendly, and informed customer service.
Execute visual merchandising and replenishment standards to maintain a neat, tidy, shoppable, and inviting store.
Use campaigns, new item launches, promotions, and enterprise orders to sell and engage customers.
Develop employees by sharing knowledge and supporting their understanding of store functions.
Direct store operations, including receiving, returns, and day-to-day processes; understand shrink and expense issues while running the store.
Identify and communicate opportunities for operational improvement to the team and pod.
Communicate and collaborate effectively with the store team, and provide honest, respectful feedback when appropriate.
Drive sales and behaviors that meet store performance targets during assigned Manager on Duty periods.
Lead merchandising and replenishment during assigned Manager on Duty periods.
Open and close the building while ensuring employee and customer safety.
Ensure compliance with company standards for safety, customer experience, store operations, asset protection, shrink, expense, and payroll.
Work on the selling floor, performing physical activities such as prolonged standing, repetitive bending, lifting, and climbing.