Sales Lead

The Salvation Army Southern California•Clovis, CA

10d•Onsite

About The Position

The Sales Lead supports the Store Manager in daily operations at The Salvation Army Adult Rehabilitation Center (ARC) thrift store. The role helps provide customers with a strong merchandise selection, exceptional service, and an organized store while supporting the ARC’s rehabilitation program. The Sales Lead helps meet sales and income budgets, manage expenses, improve profitability, and create a positive mentoring environment for rehabilitation program participants through Work Therapy Assignments. The position may transfer or relocate to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule employees for appropriate store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in accordance with review standards, especially time-and-attendance requirements.
Promote customer and donor satisfaction through excellent service and strategies that improve the customer experience, while maintaining community relations.
Support the Store Manager in helping back-room processors and warehouse associates meet daily processing goals efficiently.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations; promptly report safety issues and incidents; and assist with mandatory weekly store meetings and records.
Complete tasks assigned by the District Sales Manager or Command Retail Directors.
Be available for transfer or relocation to other stores based on business needs.